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How to choose agency project management and client portal software

Running client work at an agency means tracking tasks and deadlines per client, getting files and approvals to and from clients, logging time and billing for it. The software for it spans project management, a client portal or guest view, time tracking, and accounting for invoices. Marketing agencies may also use an agency platform that bundles CRM, funnels and client reporting.

How to run client work at an agency, step by step

The software this job takes

What to look for

Common mistakes to avoid

What to settle before you buy

Frequently asked questions

What is the best project management software for a creative agency?

Look for one that handles client approvals, project templates and time against budget in a way your team will keep up with. Compare guest access, proofing and how time reaches invoicing, then price it on your staff headcount. The table above shows each tool's verified entry price and billing unit.

What is a client portal, and does a small business need one?

A client portal is a shared space where a client sees status, files, approvals and sometimes invoices for their work. If you spend time answering status emails or chasing approvals, a portal or a guest view in your project tool can replace that.

What is agency management software?

The term covers different things. For marketing agencies it often means a platform bundling CRM, funnels and client reporting, but many results are systems for insurance or travel agencies. Check a tool is built for the kind of agency you run before comparing prices.

How we built this page

We start from the job, not the product. The phrasings people search for this job (for example “best agency project management software”) come from our research into how small and mid-size teams describe it. Which software categories the job takes is our editorial judgment. Every tool, entry price, billing unit and date comes from HelpCompare’s open dataset, recorded from each vendor’s own pricing page; nothing is estimated, and where a vendor publishes no price we say so. We take no affiliate commissions and publish no scores of our own. See our methodology or download the data from Open Data.

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About the author

Bill Belcamino

Founder and author, HelpCompare

Bill has worked in software and digital marketing for more than 20 years. He spent nine years as an engineer at HP, served as COO scaling a platform past 200,000 users, and ran Google’s $70M/year search syndication partnership at Alot.com. He has bought, trialled, integrated and cancelled more SaaS tools than he can count, and started HelpCompare because the real cost of switching tools is the part nobody covers.

“I’ve sat on both sides of the table: the agency recommending the tool and the client paying for it.”

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