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Security & access: what changes when you switch

Security, offline and access rules that differ between Acuity Scheduling and Calendly. Rows where both tools are the same (2) are left out; the full side-by-side is on each tool’s page: Acuity Scheduling, Calendly.

What changesAcuity Scheduling (today)Calendly (after)
SOC 2 reportNot publishedSOC 2 Type IIsource
ISO/IEC 27001Not publishedCertifiedsource
Other certificationsNot publishedSOC 3, CSA STAR, PCI compliantsource
HIPAA (BAA)BAA availablePremium (or legacy Powerhouse)sourceNot supportedsource
GDPR data processing agreementNot publishedDPA offeredsource
Single sign-on (SAML/OIDC)YesEnterprisesourceYesTeams (SSO add-on)source
SCIM user provisioningNot publishedYesEnterprisesource
Admin audit logNot publishedYesEnterprisesource
Data residency choicesNot publishedUS onlysource
EncryptionNot publishedAES-256 at rest; TLS 1.2+ in transitsource
Offline modeNeeds a connectionAcuity is web-based and needs an internet connection; no offline mode is documented.sourceNot documented
Desktop appsBrowser onlysourceNot published
Office & room hardwareThe Acuity admin mobile app takes in-person payments with a paired Stripe M2 card reader or Tap to Pay (Square also supported).source—
Editorial assessment

Before you cut over

  • Set up single sign-on in Calendly on Teams (SSO add-on) before you invite the team, so accounts are created through your identity provider rather than by hand.
  • Acuity Scheduling offers a HIPAA BAA; we found none for Calendly. Don’t move protected health information until that is settled.

Checked September 19, 2026 against each vendor’s own trust center, help docs and app pages. Hover or tap “source” to see the exact wording we relied on. “Not published” means we could not find the vendor saying it on its own site; it doesn’t mean the feature is missing. Plan names are the lowest plan the vendor says includes the feature. Security · Offline · Remote vs office · Download the data

SCHEDULING SOFTWARE · MIGRATION GUIDE

Switching from Acuity Scheduling to Calendly

Switching from Acuity Scheduling to Calendly usually happens when a business’s needs simplify to straightforward one-on-one or team meeting scheduling rather than full appointment-business management.

Quick verdict: A good fit for businesses that no longer need packages, memberships, or SMS reminders and just want fast, flexible meeting booking, but be aware Calendly’s import options are even more limited than Acuity’s.

Why teams switch from Acuity Scheduling to Calendly

Simpler meeting-first scheduling

Calendly’s event-type model is faster to set up for sales calls, interviews, and consultations than Acuity’s appointment-business-oriented workflow.

Stronger sales and recruiting integrations

Calendly’s native integrations with Salesforce, HubSpot, and applicant-tracking systems are more built out than Acuity’s.

Team routing and round-robin scheduling

Calendly’s Teams plan offers more mature round-robin and lead-routing features for sales and customer-success teams.

Estimate · your inputs

Switching Cost & Friction Estimator

Estimate the real hidden cost of moving from Acuity Scheduling to Calendly, not just the subscription price.

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Estimated migration time
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Data friction rating
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Total hidden switching cost
Data mapping & cleaning labor—
Migration / cleaning tooling fees—
Team retraining overhead—
Switching friction buffer (10%)—
Assumes a blended $45/hr internal labor rate with no native importer available, so sequences/records are rebuilt largely by hand. Adjust the sliders to match your team.

How to migrate your data

Calendly’s import tooling is limited to a contacts CSV, so most of the actual scheduling setup has to be rebuilt manually.

StepWhat happens
1Export client list from AcuityUse Acuity’s client export to download names, emails, and phone numbers as a CSV file.
2Import contacts into CalendlyUse Calendly’s limited-availability contacts CSV import to bring in client names and emails, mapping fields as needed.
3Recreate appointment types as Calendly event typesManually rebuild each Acuity appointment type as a Calendly event type, since there’s no automated conversion between the two.
4Rebuild availability and buffersReconnect your calendar and manually reset working hours, buffer times, and scheduling limits inside Calendly.
5Recreate intake questionsRebuild Acuity’s intake-form questions as Calendly’s booking-page questions, since form structures don’t transfer between platforms.
6Update booking links and calendar embedsSwap Acuity scheduling links on your website and in email signatures for your new Calendly booking page URLs.
What Calendly’s importer doesn’t handle: Calendly’s only import capability is a limited-availability contacts CSV — there is no way to import event types, availability rules, or booking history, so scheduling configuration has to be rebuilt from scratch.

Pricing during the transition

Both tools offer a genuinely free tier or trial, but their paid tiers serve different use cases.

PlanAcuity SchedulingCalendly
Free planNo permanent free plan — 7-day free trial onlyFree plan: $0/month (1 event type, 1 calendar)
Entry paid tierStarter: $16/month billed annually ($20/month billed monthly)Standard: $10/seat/month billed yearly ($12 billed monthly)
Mid tierStandard: $27/month billed annually ($34/month billed monthly)Teams: $16/seat/month billed yearly ($20 billed monthly)

Calendly’s free tier remains usable indefinitely for basic one-on-one scheduling, while Acuity offers only a 7-day trial with no permanently free option.

Feature-parity checklist

Acuity is purpose-built for appointment-based service businesses; Calendly focuses on flexible meeting scheduling.

FeatureAcuity SchedulingCalendly equivalent
Appointment packages & membershipsNative support for packages, gift certificates, membershipsNot supported
Round-robin / team routingMore limited team-routing featuresStrong on Teams plan
SMS remindersIncluded from Standard plan upNot available
Intake formsDetailed, service-specific intake formsBasic booking-question fields
CRM/Salesforce integrationAvailable mainly via Zapier or the Squarespace ecosystemNative Salesforce integration on Teams plan

Frequently Asked Questions

Can Calendly import my Acuity appointment types?

No, there’s no import path for appointment types or availability rules, so you’ll need to manually recreate each one as a Calendly event type.

Will my Acuity client list transfer to Calendly?

Partially: Calendly’s contacts CSV import (currently limited-availability) can bring in names and emails, but nothing about booking history or preferences.

What happens to my Acuity membership and package customers?

Their package/membership data doesn’t transfer at all, since Calendly has no equivalent feature, so you’ll need a different approach for those clients.

Is Calendly a good replacement for an appointment-based business?

Not usually: businesses relying on packages, gift certificates, or SMS reminders typically find Calendly’s meeting-first model too limited.

How long does switching from Acuity to Calendly take?

For simple one-on-one scheduling, often just a day; teams with multiple appointment types and intake forms should expect several days of manual rebuilding.

Sources

Prices on this page were recorded from each vendor’s own pricing page on the date shown at the top of the page. Vendors change pricing often — check the live source before you buy.

Every figure is also in our open dataset (JSON and CSV, CC BY 4.0), with its source page and verification date. See how we research pricing.

Cite this page: HelpCompare, “Switching from Acuity Scheduling to Calendly: A Step-by-Step Migration Guide”, helpcompare.com/acuity-scheduling-to-calendly-migration/ (updated ).

Source links on this site are checked every month; last check . How sources are checked.

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About the author

Bill Belcamino

Founder and author, HelpCompare

Engineer by training, operator by experience, marketer by choice. Bill spent eight and a half years as an engineer at HP, was COO of Auctiva (the number one third-party selling platform on eBay, past 200,000 users) and ran Google’s $70M/year search syndication partnership at Alot.com. Then he spent 13 years building his own web properties with his own money at stake. He has bought, trialled, integrated and cancelled more SaaS tools than he can count, and started HelpCompare because the real cost of switching tools is the part nobody covers.

“I’ve sat on both sides of the table: the agency recommending the tool and the client paying for it.”

Researched and fact-checked by the HelpCompare team. Pricing on this page was last verified on September 16, 2026. No paid sponsorships, no affiliate commissions.