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Security & access: what changes when you switch

Security, offline and access rules that differ between Calendly and Acuity Scheduling. Rows where both tools are the same (2) are left out; the full side-by-side is on each tool’s page: Calendly, Acuity Scheduling.

What changesCalendly (today)Acuity Scheduling (after)
SOC 2 reportSOC 2 Type IIsourceNot published
ISO/IEC 27001CertifiedsourceNot published
Other certificationsSOC 3, CSA STAR, PCI compliantsourceNot published
HIPAA (BAA)Not supportedsourceBAA availablePremium (or legacy Powerhouse)source
GDPR data processing agreementDPA offeredsourceNot published
Single sign-on (SAML/OIDC)YesTeams (SSO add-on)sourceYesEnterprisesource
SCIM user provisioningYesEnterprisesourceNot published
Admin audit logYesEnterprisesourceNot published
Data residency choicesUS onlysourceNot published
EncryptionAES-256 at rest; TLS 1.2+ in transitsourceNot published
Offline modeNot documentedNeeds a connectionAcuity is web-based and needs an internet connection; no offline mode is documented.source
Desktop appsNot publishedBrowser onlysource
Office & room hardware—The Acuity admin mobile app takes in-person payments with a paired Stripe M2 card reader or Tap to Pay (Square also supported).source
Editorial assessment

Before you cut over

  • Set up single sign-on in Acuity Scheduling on Enterprise before you invite the team, so accounts are created through your identity provider rather than by hand.

Checked September 19, 2026 against each vendor’s own trust center, help docs and app pages. Hover or tap “source” to see the exact wording we relied on. “Not published” means we could not find the vendor saying it on its own site; it doesn’t mean the feature is missing. Plan names are the lowest plan the vendor says includes the feature. Security · Offline · Remote vs office · Download the data

SCHEDULING SOFTWARE · MIGRATION GUIDE

Switching from Calendly to Acuity Scheduling

Switching from Calendly to Acuity Scheduling usually means moving from lightweight meeting scheduling to a platform built for service businesses that need appointment packages, memberships, and intake forms.

Quick verdict: Makes sense for service-based businesses (salons, coaches, clinics) that need Acuity’s appointment-business features, but there’s no automated way to bring over event types or booking history, so plan to rebuild your scheduling setup.

Why teams switch from Calendly to Acuity Scheduling

Built for service-business bookings

Acuity supports appointment packages, gift certificates, memberships, and intake forms that Calendly, built mainly for meetings, doesn’t offer.

More granular calendar and payment control

Acuity’s per-appointment-type payment collection and multi-calendar support suit businesses with varied services and staff schedules.

SMS reminders and client management

Acuity’s Standard and Premium plans add SMS reminders and a fuller client history view than Calendly’s meeting-centric contact tools.

Estimate · your inputs

Switching Cost & Friction Estimator

Estimate the real hidden cost of moving from Calendly to Acuity Scheduling, not just the subscription price.

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Estimated migration time
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Data friction rating
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Total hidden switching cost
Data mapping & cleaning labor—
Migration / cleaning tooling fees—
Team retraining overhead—
Switching friction buffer (10%)—
Assumes a blended $45/hr internal labor rate with no native importer available, so sequences/records are rebuilt largely by hand. Adjust the sliders to match your team.

How to migrate your data

There’s no Calendly-specific import in Acuity, so you’ll rely on Acuity’s generic CSV importer for client data only.

StepWhat happens
1Export Calendly contactsUse Calendly’s limited-availability contacts export to pull client names and emails into a CSV file.
2Format the CSV for Acuity’s importerReformat the export to match Acuity’s required columns for client or appointment imports, keeping each file to 500 rows or fewer.
3Import clients into AcuityUpload the CSV through Acuity’s client/appointment import tool, splitting larger lists into multiple 500-row files as needed.
4Recreate event types as Acuity appointment typesManually rebuild each Calendly event type as an Acuity appointment type, since booking-page configurations don’t transfer between platforms.
5Rebuild availability and calendar connectionsReconnect Google/Outlook calendars and manually reset your availability windows and buffer times inside Acuity.
6Update booking links everywhereReplace Calendly booking links in your website, email signatures, and CRM with your new Acuity scheduling page URL.
What Acuity Scheduling’s importer doesn’t handle: Acuity’s CSV importer is capped at 500 rows per file, sends no confirmation emails for imported appointments, and cannot import packages, gift certificates, or subscriptions — event types and booking history have to be rebuilt by hand.

Pricing during the transition

Both tools offer a genuinely free tier or trial, but their paid tiers serve different use cases.

PlanCalendlyAcuity Scheduling
Free planFree plan: $0/month (1 event type, 1 calendar)No permanent free plan — 7-day free trial only
Entry paid tierStandard: $10/seat/month billed yearly ($12 billed monthly)Starter: $16/month billed annually ($20/month billed monthly)
Mid tierTeams: $16/seat/month billed yearly ($20 billed monthly)Standard: $27/month billed annually ($34/month billed monthly)

Acuity has no permanently free plan, only a 7-day trial, while Calendly’s free tier remains usable indefinitely for very basic one-on-one scheduling.

Feature-parity checklist

Calendly focuses on flexible meeting scheduling; Acuity is purpose-built for appointment-based service businesses.

FeatureCalendlyAcuity Scheduling equivalent
Appointment packages & membershipsNot supportedNative support for packages, gift certificates, memberships
Round-robin / team routingStrong on Teams planMore limited team-routing features
SMS remindersNot availableIncluded from Standard plan up
Intake formsBasic booking-question fieldsDetailed, service-specific intake forms
CRM/Salesforce integrationNative Salesforce integration on Teams planAvailable mainly via Zapier or the Squarespace ecosystem

Frequently Asked Questions

Can I import my Calendly event types into Acuity?

No, there’s no automated way to bring over event-type configurations, so you’ll need to manually recreate each appointment type in Acuity.

Will imported clients get a confirmation email in Acuity?

No, Acuity explicitly does not send confirmation emails for imported appointments, so plan a separate client communication if needed.

What’s the row limit for Acuity’s CSV import?

500 rows per file: larger client or appointment lists need to be split into multiple files.

Can I import gift certificates or membership packages?

No, Acuity’s import tool cannot bring in packages, gift certificates, or subscriptions; these have to be set up fresh.

How long does switching from Calendly to Acuity usually take?

For a single provider, a day or two to rebuild appointment types and availability; multi-staff businesses with packages and memberships should budget a week or more.

Sources

Prices on this page were recorded from each vendor’s own pricing page on the date shown at the top of the page. Vendors change pricing often — check the live source before you buy.

Every figure is also in our open dataset (JSON and CSV, CC BY 4.0), with its source page and verification date. See how we research pricing.

Cite this page: HelpCompare, “Switching from Calendly to Acuity Scheduling: A Step-by-Step Migration Guide”, helpcompare.com/calendly-to-acuity-scheduling-migration/ (updated ).

Source links on this site are checked every month; last check . How sources are checked.

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About the author

Bill Belcamino

Founder and author, HelpCompare

Engineer by training, operator by experience, marketer by choice. Bill spent eight and a half years as an engineer at HP, was COO of Auctiva (the number one third-party selling platform on eBay, past 200,000 users) and ran Google’s $70M/year search syndication partnership at Alot.com. Then he spent 13 years building his own web properties with his own money at stake. He has bought, trialled, integrated and cancelled more SaaS tools than he can count, and started HelpCompare because the real cost of switching tools is the part nobody covers.

“I’ve sat on both sides of the table: the agency recommending the tool and the client paying for it.”

Researched and fact-checked by the HelpCompare team. Pricing on this page was last verified on September 16, 2026. No paid sponsorships, no affiliate commissions.