Security, offline and access rules that differ between Calendly and Acuity Scheduling. Rows where both tools are the same (2) are left out; the full side-by-side is on each tool’s page: Calendly, Acuity Scheduling.
| What changes | Calendly (today) | Acuity Scheduling (after) |
|---|---|---|
| SOC 2 report | SOC 2 Type IIsource | Not published |
| ISO/IEC 27001 | Certifiedsource | Not published |
| Other certifications | SOC 3, CSA STAR, PCI compliantsource | Not published |
| HIPAA (BAA) | Not supportedsource | BAA availablePremium (or legacy Powerhouse)source |
| GDPR data processing agreement | DPA offeredsource | Not published |
| Single sign-on (SAML/OIDC) | YesTeams (SSO add-on)source | YesEnterprisesource |
| SCIM user provisioning | YesEnterprisesource | Not published |
| Admin audit log | YesEnterprisesource | Not published |
| Data residency choices | US onlysource | Not published |
| Encryption | AES-256 at rest; TLS 1.2+ in transitsource | Not published |
| Offline mode | Not documented | Needs a connectionAcuity is web-based and needs an internet connection; no offline mode is documented.source |
| Desktop apps | Not published | Browser onlysource |
| Office & room hardware | — | The Acuity admin mobile app takes in-person payments with a paired Stripe M2 card reader or Tap to Pay (Square also supported).source |
Switching from Calendly to Acuity Scheduling usually means moving from lightweight meeting scheduling to a platform built for service businesses that need appointment packages, memberships, and intake forms.
Acuity supports appointment packages, gift certificates, memberships, and intake forms that Calendly, built mainly for meetings, doesn’t offer.
Acuity’s per-appointment-type payment collection and multi-calendar support suit businesses with varied services and staff schedules.
Acuity’s Standard and Premium plans add SMS reminders and a fuller client history view than Calendly’s meeting-centric contact tools.
Estimate the real hidden cost of moving from Calendly to Acuity Scheduling, not just the subscription price.
There’s no Calendly-specific import in Acuity, so you’ll rely on Acuity’s generic CSV importer for client data only.
| Step | What happens |
|---|---|
| 1Export Calendly contacts | Use Calendly’s limited-availability contacts export to pull client names and emails into a CSV file. |
| 2Format the CSV for Acuity’s importer | Reformat the export to match Acuity’s required columns for client or appointment imports, keeping each file to 500 rows or fewer. |
| 3Import clients into Acuity | Upload the CSV through Acuity’s client/appointment import tool, splitting larger lists into multiple 500-row files as needed. |
| 4Recreate event types as Acuity appointment types | Manually rebuild each Calendly event type as an Acuity appointment type, since booking-page configurations don’t transfer between platforms. |
| 5Rebuild availability and calendar connections | Reconnect Google/Outlook calendars and manually reset your availability windows and buffer times inside Acuity. |
| 6Update booking links everywhere | Replace Calendly booking links in your website, email signatures, and CRM with your new Acuity scheduling page URL. |
Both tools offer a genuinely free tier or trial, but their paid tiers serve different use cases.
| Plan | Calendly | Acuity Scheduling |
|---|---|---|
| Free plan | Free plan: $0/month (1 event type, 1 calendar) | No permanent free plan — 7-day free trial only |
| Entry paid tier | Standard: $10/seat/month billed yearly ($12 billed monthly) | Starter: $16/month billed annually ($20/month billed monthly) |
| Mid tier | Teams: $16/seat/month billed yearly ($20 billed monthly) | Standard: $27/month billed annually ($34/month billed monthly) |
Acuity has no permanently free plan, only a 7-day trial, while Calendly’s free tier remains usable indefinitely for very basic one-on-one scheduling.
Calendly focuses on flexible meeting scheduling; Acuity is purpose-built for appointment-based service businesses.
| Feature | Calendly | Acuity Scheduling equivalent |
|---|---|---|
| Appointment packages & memberships | Not supported | Native support for packages, gift certificates, memberships |
| Round-robin / team routing | Strong on Teams plan | More limited team-routing features |
| SMS reminders | Not available | Included from Standard plan up |
| Intake forms | Basic booking-question fields | Detailed, service-specific intake forms |
| CRM/Salesforce integration | Native Salesforce integration on Teams plan | Available mainly via Zapier or the Squarespace ecosystem |
No, there’s no automated way to bring over event-type configurations, so you’ll need to manually recreate each appointment type in Acuity.
No, Acuity explicitly does not send confirmation emails for imported appointments, so plan a separate client communication if needed.
500 rows per file: larger client or appointment lists need to be split into multiple files.
No, Acuity’s import tool cannot bring in packages, gift certificates, or subscriptions; these have to be set up fresh.
For a single provider, a day or two to rebuild appointment types and availability; multi-staff businesses with packages and memberships should budget a week or more.
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Cite this page: HelpCompare, “Switching from Calendly to Acuity Scheduling: A Step-by-Step Migration Guide”, helpcompare.com/calendly-to-acuity-scheduling-migration/ (updated ).
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