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Security & access: what changes when you switch

Security, offline and access rules that differ between Zoom and GoToMeeting. Rows where both tools are the same (3) are left out; the full side-by-side is on each tool’s page: Zoom, GoToMeeting.

What changesZoom (today)GoToMeeting (after)
ISO/IEC 27001CertifiedsourceNot published
Other certificationsISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, SOC 2 + HITRUST, CSA STAR Level 2, UK Cyber Essentials Plus, IRAP, ENS, BSI C5, ISMAP, TX-RAMP, HDS, PCI DSS (Zoom Phone and Contact Center via PCIpal), FedRAMP Moderate (Zoom for Government)sourceSOC 3, BSI C5, PCI DSS, TRUSTe Enterprise Privacy, Global CBPR, Global PRP, APEC CBPR, APEC PRPsource
HIPAA (BAA)BAA availablesourceBAA availableGoTo Meeting for Healthcaresource
Single sign-on (SAML/OIDC)YesBusinesssourceYessource
SCIM user provisioningYesBusinesssourceYessource
Two-factor authenticationYesEnforcement: ProsourceYessource
Admin audit logYesProsourceNot published
Data residency choicesUS, Australia, Brazil, Canada, Germany, Japan, Singapore, MX, SwitzerlandProsourceNot published
Encryption256-bit AES-GCM for meeting audio, video and shared content in transit by default; optional end-to-end encryptionsourceTLS 1.2+ in transit; AES-256 at rest for customer contentsource
Desktop appsWindows, macOS, LinuxsourceWindows, macOSsource
Device & session controlsYesProAccount security settings include automatic sign-out after a set time and re-authentication after inactivity.sourceNot published
Office & room hardwareZoom Rooms runs conference rooms and shared desks on Zoom Certified Hardware from major vendors, and Direct Guest Join lets rooms join other platforms' meetings.sourceGoTo no longer sells GoTo Room hardware kits or licenses; existing Poly, Logitech and Dolby kits still work, and rooms can join via SIP/H.323 audio gateways.source
Editorial assessment

Before you cut over

  • Set up single sign-on in GoToMeeting before you invite the team, so accounts are created through your identity provider rather than by hand.

Checked September 19, 2026 against each vendor’s own trust center, help docs and app pages. Hover or tap “source” to see the exact wording we relied on. “Not published” means we could not find the vendor saying it on its own site; it doesn’t mean the feature is missing. Plan names are the lowest plan the vendor says includes the feature. Security · Offline · Remote vs office · Download the data

TEAM COMMUNICATION · MIGRATION GUIDE

Switching from Zoom to GoToMeeting

Moving from Zoom to GoToMeeting usually comes down to simplifying a video-conferencing bill rather than chasing new features, since GoToMeeting’s feature set is narrower by design.

Quick verdict: This move makes sense mainly for smaller teams that already use other GoTo products (like GoTo Connect for phones) and want one vendor and a flatter price; it rarely makes sense for teams that rely on Zoom’s webinar tools or large-meeting AI features.

Why teams switch from Zoom to GoToMeeting

Consolidating with an existing GoTo stack

Companies already on GoTo Connect for phone service or GoTo Resolve for IT support can fold meetings into the same vendor and invoice.

Simpler, flatter per-organizer pricing

GoToMeeting’s two-tier structure (Professional/Business) is easier to budget than Zoom’s mix of add-ons for webinars, AI Companion, and cloud storage.

Lighter compliance footprint for small teams

Teams that just need reliable screen sharing and recording, without Zoom’s broader AI and marketplace surface area, get a simpler admin console to secure.

Estimate · your inputs

Switching Cost & Friction Estimator

Estimate the real hidden cost of moving from Zoom to GoToMeeting, not just the subscription price.

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Estimated migration time
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Data friction rating
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Total hidden switching cost
Data mapping & cleaning labor—
Migration / cleaning tooling fees—
Team retraining overhead—
Switching friction buffer (10%)—
Assumes a blended $45/hr internal labor rate with no native importer available, so sequences/records are rebuilt largely by hand. Adjust the sliders to match your team.

How to migrate your data

There’s no data-migration tool involved here; moving between video-conferencing platforms is mostly an admin and calendar-rewiring exercise.

StepWhat happens
1Export cloud recordingsDownload or archive Zoom cloud recordings and transcripts before touching admin settings, since recordings don’t transfer between platforms.
2Inventory scheduled meetingsList every recurring meeting series, webinar, and personal meeting link in Zoom so nothing gets dropped when it’s recreated in GoToMeeting.
3Provision users and SSO/SCIMSet up the org in GoToMeeting’s admin console and connect SSO/SCIM so accounts, groups, and licenses match what IT already manages.
4Re-point calendar integrationsSwap the Zoom scheduling add-in for GoToMeeting’s Outlook/Google Calendar plugin so new invites default to the right tool.
5Rebuild recurring meetings and webinarsManually recreate recurring meeting series, webinar registration pages, and any hardware-room pairings inside GoToMeeting.
6Pilot, retrain, and cut overRun both tools in parallel with a pilot group, retrain staff on GoToMeeting’s interface, then disable Zoom licenses on a set date.
What GoToMeeting’s importer doesn’t handle: None of these tools import each other’s meeting history, chat logs, or recordings automatically — cloud recordings, webinar registrant lists, and scheduled meeting series all have to be exported or rebuilt by hand.

Pricing during the transition

Here’s how Zoom and GoToMeeting plans stack up, from free tier to the mid-market plan most switching teams land on.

PlanZoomGoToMeeting
Free planFree (Basic) plan: $0 — 40-min cap on group meetings, up to 100 participants14-day free trial only — no permanent free tier
Entry paid tierPro: $14.16/user/month billed annually ($16.99 billed monthly)Professional: $12/organizer/month billed annually ($14 billed monthly), up to 150 participants
Mid tierBusiness: $18.33/user/month billed annually ($21.99 billed monthly), up to 300 participantsBusiness: $16/organizer/month billed annually ($19 billed monthly), up to 250 participants

Both vendors push customers toward annual billing with meaningful monthly-plan markups, so compare on the same billing cycle before deciding.

Feature-parity checklist

GoToMeeting covers the core meeting basics well but trails Zoom on large-scale and AI-driven features.

FeatureZoomGoToMeeting equivalent
Meeting participant capsUp to 300 on Business planUp to 250 on Business plan
Webinar / large-event supportZoom Events/Webinars sold as add-onsNo dedicated webinar product
AI meeting assistant & notetakingZoom AI Companion included on paid plansBasic AI transcription on Business plan only
Breakout roomsIncluded on all paid plansNot a standard feature
Admin controls (SSO/SCIM, device management)Full SSO/SCIM on Business+SSO available on Business, more limited device management

Frequently Asked Questions

Will my Zoom recordings move over to GoToMeeting?

No, you need to download or archive Zoom cloud recordings yourself before cancelling; there’s no automatic transfer between the two platforms.

Can I keep my Zoom Personal Meeting ID?

No, GoToMeeting issues its own meeting IDs, so any shared or embedded Zoom links need to be swapped out during the switch.

Does GoToMeeting support webinars like Zoom does?

Not natively for large-scale webinars. GoToMeeting is built around standard meetings, so teams running frequent webinars typically keep Zoom or add a separate webinar tool.

Is GoToMeeting actually cheaper than Zoom?

At the entry tier it’s close ($12/organizer/month billed annually for GoToMeeting Professional vs $14.16/user/month billed annually for Zoom Pro), but Zoom’s Pro plan often gives more features per dollar unless you’re bundling GoToMeeting with other GoTo products.

How long does a typical switch take?

For a team under 50 people, budget one to two weeks: mostly calendar-plugin swaps, user provisioning, and a short parallel-run period.

Sources

Prices on this page were recorded from each vendor’s own pricing page on the date shown at the top of the page. Vendors change pricing often — check the live source before you buy.

Every figure is also in our open dataset (JSON and CSV, CC BY 4.0), with its source page and verification date. See how we research pricing.

Cite this page: HelpCompare, “Switching from Zoom to GoToMeeting: A Step-by-Step Migration Guide”, helpcompare.com/zoom-to-gotomeeting-migration/ (updated ).

Source links on this site are checked every month; last check . How sources are checked.

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About the author

Bill Belcamino

Founder and author, HelpCompare

Engineer by training, operator by experience, marketer by choice. Bill spent eight and a half years as an engineer at HP, was COO of Auctiva (the number one third-party selling platform on eBay, past 200,000 users) and ran Google’s $70M/year search syndication partnership at Alot.com. Then he spent 13 years building his own web properties with his own money at stake. He has bought, trialled, integrated and cancelled more SaaS tools than he can count, and started HelpCompare because the real cost of switching tools is the part nobody covers.

“I’ve sat on both sides of the table: the agency recommending the tool and the client paying for it.”

Researched and fact-checked by the HelpCompare team. Pricing on this page was last verified on September 16, 2026. No paid sponsorships, no affiliate commissions.