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Video Conferencing

Zoom vs Webex: Which Video Conferencing Tool Fits Your Business in 2026?

A widely used meeting app vs. Cisco’s vertically integrated, enterprise-grade conferencing suite.

Bill BelcaminoBy Bill Belcamino · Last updated August 22, 2026 · Our methodologyResearched and fact-checked by the HelpCompare team
Zoom logoFrom $14.16/mo

Zoom

VS
Webex logoFrom $12/mo

Webex

See the full spec table Read the FAQ
Zoom vs WebexVerified Aug 22, 2026
Bill Belcamino
Bottom line up frontby Bill Belcamino, founder of HelpCompare
Editorial assessment

Bottom line up front: Should our business standardize its meetings on Zoom or Webex?

Let your meeting rooms and your data decide, not the price: Zoom fits teams that want broad third-party integrations, and Webex fits companies already running Cisco rooms and networking.

Paid entry is close, Zoom Pro at $14.16/user/mo against Webex Meet at $12/user/mo, both billed annually, and Zoom will sign a HIPAA business associate agreement where we found no BAA offer for Webex. The trade-off most security reviews miss is on Zoom's side: turning on end-to-end encryption switches off cloud recording, AI features and live transcription for that meeting. That matters because the AI notes and recordings people now expect are also business records, so decide by meeting type which calls get encryption and which get a transcript, and set a retention period before recordings pile up. If you handle patient data, get the BAA signed before the first clinical call, not after.

My read of the verified data on this page, checked against vendor sources on August 22, 2026. Disagree or spot an error? Tell Bill

Verified data

Zoom vs Webex: quick facts

At a glanceZoomWebex
CategoryVideo Conferencing
Entry priceFrom $14.16/moFrom $12/mo
Free plan40 minutes for group meetings (unlimited 1:1)40 minutes

Is Zoom cheaper than Webex?

Zoom is priced at From $14.16/mo and Webex at From $12/mo. See the full breakdown below for what is included at each tier.

Verified data

Zoom vs Webex at a glance

CategoryZoomWebex
Free plan meeting length cap40 minutes (group meetings)40 minutes
Max meeting participants (paid tiers)Up to 300 on Business plan; higher via add-on packsUp to 200 on Webex Meet and Webex Suite; higher on Enterprise tiers
AI features / noise handlingZoom AI Companion included free on paid plans; long-standing background noise suppressionWebex AI Assistant with built-in real-time noise removal, meeting highlights, transcription
Recording & transcriptionCloud/local recording with AI-generated smart chapters, highlights, transcripts on paid plansCloud recording with AI-generated transcripts and searchable highlights on paid plans
Webinar / large-event supportZoom Events & Webinars add-on scales up to 10,000 attendees at top tiersWebex Webinars add-on scales up to 10,000 attendees at top tiers
Device / room-hardware ecosystemSoftware-first; partners with Logitech, Poly/HP, Neat, Crestron for Zoom RoomsCisco designs its own integrated Room Kit, Desk, and Board hardware end-to-end

Verified August 22, 2026Prices recorded from each vendor’s own pricing page. See sources

Total cost of ownership: Zoom vs Webex for your team

Estimate built from the published starting rate shown above (as of Sep 2026). Excludes add-ons, usage overages, and negotiated discounts.

Editorial assessment

Pros & cons

Zoom

Pros

  • Very large, mature review base with consistently high satisfaction
  • Broad third-party app/integration ecosystem and widespread name recognition
  • AI Companion features bundled at no extra cost on paid plans

Cons

  • Free tier’s 40-minute group meeting cap pushes teams to paid plans quickly
  • Advanced capabilities (Events, Rooms hardware, Phone) are separate paid add-ons
  • Relies on third-party hardware partners rather than a single integrated device line

Webex

Pros

  • Cisco’s networking/security heritage appeals to regulated, government, and large-enterprise buyers
  • Vertically integrated room hardware gives a more unified device experience
  • Built-in AI noise removal and AI Assistant are core, not bolt-on, features

Cons

  • Lower G2 satisfaction score and smaller review volume than Zoom
  • Historically perceived as less intuitive than Zoom’s consumer-friendly UI
  • Entry-tier participant/feature ceilings require moving to Suite or Enterprise

Choose Zoom if…

Choose Zoom if you want a widely used meeting tool with a broad third-party app ecosystem and free bundled AI transcription.

Choose Webex if…

Choose Webex if you’re a Cisco-networked enterprise, need vertically integrated room hardware from one vendor, or prioritize built-in AI noise removal and Cisco’s security track record.

Verified data

Zoom vs Webex: security, offline & remote work

How Zoom and Webex compare on compliance reports, sign-in controls, offline access and the setup details that matter for remote, hybrid and in-office teams. Every value links to the vendor page it came from.

What we checkedZoomWebex
Security & compliance
SOC 2 reportSOC 2 Type IIsourceSOC 2 Type IIsource
ISO/IEC 27001CertifiedsourceCertifiedsource
Other certificationsISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, SOC 2 + HITRUST, CSA STAR Level 2, UK Cyber Essentials Plus, IRAP, ENS, BSI C5, ISMAP, TX-RAMP, HDS, PCI DSS (Zoom Phone and Contact Center via PCIpal), FedRAMP Moderate (Zoom for Government)sourceISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, SOC 3, C5, CSA STAR Level 2, Cyber Essentials (UK), ENS (Spain), EU Cloud CoC, IRAP, ISMAP, FedRAMP (Webex for Government), DISA IL5 (Webex for Government)source
HIPAA (BAA)BAA availablesourceNot published
GDPR data processing agreementDPA offeredsourceNot published
Single sign-on (SAML/OIDC)YesBusinesssourceYessource
SCIM user provisioningYesBusinesssourceYessource
Two-factor authenticationYesEnforcement: ProsourceYessource
Admin audit logYesProsourceYessource
Data residency choicesUS, Australia, Brazil, Canada, Germany, Japan, Singapore, MX, SwitzerlandProsourceUS, EU, Canada, UK, Japan, Australia, Singapore, Saudi Arabia, UAE, Indiasource
Encryption256-bit AES-GCM for meeting audio, video and shared content in transit by default; optional end-to-end encryptionsourceAES-256-GCM for meeting media and stored content; TLS 1.2+ in transit; optional end-to-end encryptionsource
Self-hosting optionNot publishedNot published
Offline access
Offline modeNot documentedNot documented
Desktop appsWindows, macOS, LinuxsourceWindows, macOS, Linuxsource
Mobile appsiOS, AndroidsourceiOS, Androidsource
Remote, hybrid & in-office
IP allowlistingNot publishedNot published
Device & session controlsYesProAccount security settings include automatic sign-out after a set time and re-authentication after inactivity.sourceNot published
Office & room hardwareZoom Rooms runs conference rooms and shared desks on Zoom Certified Hardware from major vendors, and Direct Guest Join lets rooms join other platforms' meetings.sourceCisco Board, Desk and Room Series devices are Webex's own meeting-room and desk hardware; meetings also accept third-party SIP endpoints and PSTN phones.source
Editorial assessment

What this means for your team

  • Audit reports: both publish a SOC 2 report, and Zoom and Webex also hold ISO/IEC 27001. Ask each vendor for the report under NDA before you sign; security reviews usually want the latest one.
  • Single sign-on: Zoom includes it on Business; Webex includes it. If your team signs in through Okta, Microsoft Entra ID or Google, price the plan that includes SSO, not the entry plan.
  • Health data: Zoom will sign a HIPAA business associate agreement. We found no BAA offer for Webex, so keep protected health information out of it.
  • Working offline: Zoom and Webex don’t document an offline mode. Details are in the Offline mode row above.
  • Where your data lives: Zoom lets you choose US, Australia, Brazil, Canada, Germany, Japan, Singapore, MX, Switzerland on Pro; Webex lets you choose US, EU, Canada, UK, Japan, Australia, Singapore, Saudi Arabia, UAE, India. This matters for teams hiring across the EU, UK or Australia.
  • In the office: Zoom: Zoom Rooms runs conference rooms and shared desks on Zoom Certified Hardware from major vendors, and Direct Guest Join lets rooms join other platforms' meetings. Webex: Cisco Board, Desk and Room Series devices are Webex's own meeting-room and desk hardware; meetings also accept third-party SIP endpoints and PSTN phones.

Zoom: worth knowing

  • RemoteZoom recommends 3.8 Mbps up / 3.0 Mbps down per user for 1080p group video. source
  • OfficeZoom Rooms can join meetings on other major video platforms via Direct Guest Join and Conference Room Connector. source
  • SecurityTurning on end-to-end encryption disables cloud recording, AI features and live transcription for that meeting. source
  • SecurityAdmins on Pro and higher can restrict meeting-summary access to specific IP ranges (a feature-level control, not a sign-in allowlist). source

Webex: worth knowing

  • RemoteWebex HD video uses up to 3.0 Mbps sending and 2.5 Mbps receiving per participant. source
  • RemoteWebex Messaging data region follows the organization's country: EMEA orgs go to EU data centers, the Americas and APAC to US data centers. source
  • SecurityWebex says it can be used in healthcare settings consistent with HIPAA needs; its help page does not state a standard customer BAA. source
  • SecurityAdmin audit logs are kept one year in most regions and three years in India. source

Checked September 19, 2026 against each vendor’s own trust center, help docs and app pages. Hover or tap “source” to see the exact wording we relied on. “Not published” means we could not find the vendor saying it on its own site; it doesn’t mean the feature is missing. Plan names are the lowest plan the vendor says includes the feature. Security · Offline · Remote vs office · Download the data

Making the switch?

Read our step-by-step migration guides

We mapped out exactly what transfers automatically and what you will need to rebuild by hand, in both directions.

Switching from Zoom to Webex → Switching from Webex to Zoom →

Frequently Asked Questions

What is Zoom?

Zoom is a video conferencing platform used for online meetings, webinars, and virtual collaboration.

What is Webex?

Webex is Cisco’s video conferencing and online meeting platform for business communication.

How much does Zoom cost compared to Webex?

Zoom starts at $14.16/user/mo (Pro, billed annually), while Webex starts at $12/user/mo (Webex Meet, billed annually).

Do Zoom and Webex offer a free plan?

Zoom: Yes — group meetings capped at 40 minutes, up to 100 participants. Webex: Yes — meetings capped at 40 minutes, up to 100 attendees.

Who should choose Zoom?

Choose Zoom if you want a widely used meeting tool with a broad third-party app ecosystem and free bundled AI transcription.

Who should choose Webex?

Choose Webex if you’re a Cisco-networked enterprise, need vertically integrated room hardware from one vendor, or prioritize built-in AI noise removal and Cisco’s security track record.

Ready to pick one?

See live pricing directly from each vendor before you decide.

See Zoom pricing See Webex pricing
Related

See more Team Communication comparisons

See the full Team Communication hub for more comparisons, including Slack vs Microsoft Teams and Zoom vs Microsoft Teams.

View the Team Communication hub →

Canonical data for the tools on this page

Every pricing fact, rating, AI billing model and switching guide we hold on each tool, on one page, with the date each figure was last verified.

WebexPricing, free plan, AI cost & every comparison›ZoomPricing, free plan, AI cost & every comparison›
Zoom vs GoToMeetingHead-to-head comparisonZoom vs Microsoft TeamsHead-to-head comparisonZoom vs Google MeetHead-to-head comparisonGoogle Meet vs Microsoft TeamsHead-to-head comparison

Sources

Prices on this page were recorded from each vendor’s own pricing page on the date shown at the top of the page. Vendors change pricing often — check the live source before you buy.

Every figure is also in our open dataset (JSON and CSV, CC BY 4.0), with its source page and verification date. See how we research pricing.

Cite this page: HelpCompare, “Zoom vs Webex”, helpcompare.com/zoom-vs-webex/ (updated ).

Source links on this site are checked every month; last check . How sources are checked.

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01 · CompareWhich tool fits your team, side by side.132 comparisons 02 · Price & approveSourced, dated pricing and a one-page brief for sign-off.Decision brief 03 · SwitchWhat moves, what you rebuild, what it costs.264 guides 04 · ShareDownload and cite the data. CC BY 4.0.Open data
Bill Belcamino, founder of HelpCompare
About the author

Bill Belcamino

Founder and author, HelpCompare

Engineer by training, operator by experience, marketer by choice. Bill spent eight and a half years as an engineer at HP, was COO of Auctiva (the number one third-party selling platform on eBay, past 200,000 users) and ran Google’s $70M/year search syndication partnership at Alot.com. Then he spent 13 years building his own web properties with his own money at stake. He has bought, trialled, integrated and cancelled more SaaS tools than he can count, and started HelpCompare because the real cost of switching tools is the part nobody covers.

“I’ve sat on both sides of the table: the agency recommending the tool and the client paying for it.”

Researched and fact-checked by the HelpCompare team. Pricing on this page was last verified on August 22, 2026. No paid sponsorships, no affiliate commissions.

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