Zendesk
Zendesk is tracked by HelpCompare in the Customer Support category. This page collects every pricing fact, rating and switching guide we publish about Zendesk, and links each one back to the comparison it was verified in.
- Entry price
- From $19/seat/mo + per-resolution AIVerified in intercom-vs-zendesk
- Free plan
- Trial onlyNo — free trial only
- AI feature
- AI resolutionsMetered / credit-based
- How AI is billed
- MeteredPer-resolution AI bundled into opaque per-tier allowances
- G2 rating
- 4.3 / 57,075 reviews · checked September 17, 2026 · G2: Zendesk for Customer Service
- On HelpCompare
- 2 comparisons4 migration guides
Everything we have verified about Zendesk
Every row was recorded on a HelpCompare comparison page. The Source column links to the page it was verified on and the date it was last checked.
| Attribute | Value | Source & date |
|---|---|---|
| Entry price | From $19/seat/mo + per-resolution AI | intercom-vs-zendesk September 12, 2026 |
| Entry seat price | $19/agent/mo (Support Team) | zendesk-vs-freshdesk September 12, 2026 |
| Mid tier | $55/agent/mo (Suite Team) | zendesk-vs-freshdesk September 12, 2026 |
| Top self-serve tier | $115/agent/mo (Suite Professional) | zendesk-vs-freshdesk September 12, 2026 |
| AI agent pricing | Per-resolution, ~$1.20–$1.50 each, + $50/agent Copilot add-on | zendesk-vs-freshdesk September 12, 2026 |
| AI billing transparency | Not published — estimated from contracts | zendesk-vs-freshdesk September 12, 2026 |
| Design philosophy | Ticketing-first, omnichannel, enterprise-grade depth | zendesk-vs-freshdesk September 12, 2026 |
| Free plan | No — free trial only | zendesk-vs-freshdesk September 12, 2026 |
| Best suited for | Mid-market to enterprise, complex workflows | zendesk-vs-freshdesk September 12, 2026 |
Zendesk in context
How Zendesk connects to the rest of the software we track — head-to-head research, switching paths, and the closest alternatives in its category.
Head-to-head comparisons
Full pricing and feature breakdowns featuring Zendesk.
Switching away from Zendesk
What transfers, what you rebuild by hand, and what to budget.
Switching to Zendesk
Moving in from another platform.
Alternatives in Customer Support
Other tools we track in the same category, with their entry price.
Where this data comes from
HelpCompare records pricing and feature data from vendor pricing pages and documentation at the time each comparison is researched, then re-checks it on a published schedule. This entity page is generated from those records — it does not introduce any figure that has not already been verified on a comparison page.
- Vendor pricing and documentation — www.zendesk.com, checked September 12, 2026.
- HelpCompare research — 2 comparison pages listed above, each with its own verification date.
- G2 — aggregate rating and review count, checked September 17, 2026. Review counts change daily; treat them as a snapshot.
- Machine-readable copy — /data/tools.json, /data/tools.csv, and the open data hub.