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Home › Software Index › Zendesk
Zendesk logo
Customer Support

Zendesk pricing

Zendesk pricing: From $19/seat/mo + per-resolution AI. Free plan: no — free trial only. AI (AI resolutions): included allowance per agent, then $1.50 per automated resolution (committed) or $2.00 pay-as-you-go. Rated 4.3/5 on G2 (7,075 reviews). Each figure links to the comparison it was verified in.

Last verified September 12, 2026 Official site ↗Vendor pricing ↗ Methodology Get this as JSON
Compare Intercom vs Zendesk →
Entry price
From $19/seat/mo + per-resolution AIVerified in intercom-vs-zendesk
Free plan
Trial onlyNo — free trial only
AI pricing
MeteredAI resolutions: Included allowance per agent, then $1.50 per automated resolution (committed) or $2.00 pay-as-you-go
G2 rating
4.3 / 57,075 reviews · checked · G2: Zendesk for Customer Service
On HelpCompare
2 comparisons ↓4 migration guides ↓
Bill Belcamino
Bottom line up frontby Bill Belcamino, founder of HelpCompare
Editorial assessment

Bottom line up front: Should you commit to Zendesk's AI pricing or pay as you go?

Pay as you go first: after each agent's included allowance, Zendesk charges $1.50 per automated resolution on a committed plan or $2.00 pay-as-you-go, and a commitment only saves money if you use it.

Seats run from $19/agent/mo on Support Team to $55 on Suite Team and $115 on Suite Professional, plus $50/agent for Copilot. A new bot's resolution count is a guess until you've seen your own ticket mix, and a vendor will size your commitment to its forecast, not yours. Run a couple of months pay-as-you-go, track automated resolutions against total tickets, then commit at the volume you really hit and get the overage and true-up terms in the contract. One setup trap: once IP restrictions are on, sign-ins, API calls and page access from outside the allowed ranges fail, so list every integration before you switch it on.

My read of the verified data on this page, checked against vendor sources on September 12, 2026. Disagree or spot an error? Tell Bill

Zendesk pricing

Everything we have verified about Zendesk

Every row was recorded on a HelpCompare comparison page. The Source column links to the page it was verified on and the date it was last checked.

AttributeValueSource & date
Entry price From $19/seat/mo + per-resolution AI intercom-vs-zendesk
Entry seat price $19/agent/mo (Support Team) zendesk-vs-freshdesk
Mid tier $55/agent/mo (Suite Team) zendesk-vs-freshdesk
Top self-serve tier $115/agent/mo (Suite Professional) zendesk-vs-freshdesk
AI agent pricing Per automated resolution: $1.50 committed, $2.00 pay-as-you-go, + $50/agent Copilot add-on zendesk-vs-freshdesk
AI billing transparency Published — plan allowance, then $1.50 (committed) or $2.00 (pay-as-you-go) per resolution zendesk-vs-freshdesk
Design philosophy Ticketing-first, omnichannel, enterprise-grade depth zendesk-vs-freshdesk
Free plan No — free trial only zendesk-vs-freshdesk
Best suited for Mid-market to enterprise, complex workflows zendesk-vs-freshdesk
Verified data

Zendesk security, offline access & remote work

Compliance reports, sign-in controls, offline access and the setup details that matter for remote, hybrid and in-office teams. Each value links to the vendor page it came from. Zendesk’s own security documentation: zendesk.com. Scope: Zendesk Suite (Team, Growth, Professional, Enterprise, Enterprise Plus); legacy Support-only plans differ

Security & compliance

SOC 2 report
SOC 2 Type IIsource
ISO/IEC 27001
Certifiedsource
Other certifications
ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO/IEC 42001, FedRAMP LI-SaaS, CSA STAR Level 2, Cyber Essentials Plus, HDS (France)source
HIPAA (BAA)
BAA availableAdvanced Security or Advanced Compliance add-onsource
GDPR data processing agreement
DPA offeredsource
Single sign-on (SAML/OIDC)
YesSuite Teamsource
SCIM user provisioning
Nosource
Two-factor authentication
YesEnforcement: Suite Teamsource
Admin audit log
YesSuite Enterprisesource
Data residency choices
US, EU, UK, Japan, AustraliaSuite Professional (Data Center Location add-on, free)source
Encryption
AES-256 at rest (AWS); TLS 1.2 or higher in transitsource
Self-hosting option
Not published

Offline access

Offline mode
Not documented
Desktop apps
Not published
Mobile apps
iOS, Androidsource

Remote, hybrid & in-office

IP allowlisting
YesSuite Teamsource
Device & session controls
YesSuite TeamAdmin-set inactivity session timeout and maximum session duration, separately for team members and end users.source

Zendesk: worth knowing

  • SecurityWith IP restrictions on, sign-ins, API calls and page access from outside the allowed IP ranges fail; admins can let customers bypass the restriction, but not agents or admins. source
  • RemoteZendesk hosts Service Data in the US, EEA and Asia Pacific, and Suite Professional and above can pin data to the US, EEA, UK, Japan or Australia at no extra cost. source
  • SecurityDefault session timeouts are 60 minutes for agents and eight hours for end users, and admins can shorten them. source
  • RemoteAgents can create and update tickets and get ticket notifications from the iOS and Android Support mobile app. source
Intercom vs Zendesk: security & offlineZendesk vs Freshdesk: Which Helpdesk Platform Should You Choose in 2026?: security & offlineSecurity databaseOffline databaseRemote vs office guide

Checked September 19, 2026 against each vendor’s own trust center, help docs and app pages. Hover or tap “source” to see the exact wording we relied on. “Not published” means we could not find the vendor saying it on its own site; it doesn’t mean the feature is missing. Plan names are the lowest plan the vendor says includes the feature. Security · Offline · Remote vs office · Download the data

Zendesk in context

How Zendesk connects to the rest of the software we track — head-to-head research, switching paths, and the closest alternatives in its category.

Switching away from Zendesk

What transfers, what you rebuild by hand, and what to budget.

Switching to Zendesk

Moving in from another platform.

Alternatives in Customer Support

Other tools we track in the same category, with their entry price.

Where this data comes from

HelpCompare records pricing and feature data from vendor pricing pages and documentation at the time each comparison is researched, then re-checks it on a published schedule. This entity page is generated from those records — it does not introduce any figure that has not already been verified on a comparison page.

  • Vendor pricing and documentation — www.zendesk.com, checked September 12, 2026.
  • HelpCompare research — 2 comparison pages listed above, each with its own verification date.
  • G2 — aggregate rating and review count, checked . Review counts change daily; treat them as a snapshot.
  • Machine-readable copy — /data/tools.json, /data/tools.csv, and the open data hub.
Prices change often and vendors do not always announce it. Every figure here carries the date it was last checked — confirm current pricing with the vendor before you buy. If you find something out of date, the comparison page it came from is linked in the table above.
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01 · CompareWhich tool fits your team, side by side.133 comparisons 02 · Price & approveSourced, dated pricing and a one-page brief for sign-off.Decision brief 03 · SwitchWhat moves, what you rebuild, what it costs.264 guides 04 · ShareDownload and cite the data. CC BY 4.0.Open data
Bill Belcamino, founder of HelpCompare
About the author

Bill Belcamino

Founder and author, HelpCompare

Engineer by training, operator by experience, marketer by choice. Bill spent eight and a half years as an engineer at HP, was COO of Auctiva (the number one third-party selling platform on eBay, past 200,000 users) and ran Google’s $70M/year search syndication partnership at Alot.com. Then he spent 13 years building his own web properties with his own money at stake. He has bought, trialled, integrated and cancelled more SaaS tools than he can count, and started HelpCompare because the real cost of switching tools is the part nobody covers.

“I’ve sat on both sides of the table: the agency recommending the tool and the client paying for it.”

Researched and fact-checked by the HelpCompare team. No paid sponsorships, no affiliate commissions.

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