Freshdesk
Freshdesk is tracked by HelpCompare in the Customer Support category. This page collects every pricing fact, rating and switching guide we publish about Freshdesk, and links each one back to the comparison it was verified in.
- Entry price
- $19/agent/mo (Growth)Verified in zendesk-vs-freshdesk
- Free plan
- No free planNo public forever-free tier since 2025
- AI feature
- None tracked
- How AI is billed
- Not trackedThis tool is not yet in The AI Tax dataset.
- G2 rating
- 4.4 / 53,771 reviews · checked September 17, 2026 · G2
- On HelpCompare
- 1 comparison2 migration guides
Everything we have verified about Freshdesk
Every row was recorded on a HelpCompare comparison page. The Source column links to the page it was verified on and the date it was last checked.
| Attribute | Value | Source & date |
|---|---|---|
| Entry seat price | $19/agent/mo (Growth) | zendesk-vs-freshdesk September 12, 2026 |
| Mid tier | $55/agent/mo (Pro) | zendesk-vs-freshdesk September 12, 2026 |
| Top self-serve tier | $89/agent/mo (Enterprise) | zendesk-vs-freshdesk September 12, 2026 |
| AI agent pricing | 500 bundled sessions/agent, then $49 per 100 extra, + $29/agent Copilot | zendesk-vs-freshdesk September 12, 2026 |
| AI billing transparency | Partially published — bundled session allowance, flat overage rate | zendesk-vs-freshdesk September 12, 2026 |
| Design philosophy | Ticketing-first, faster to configure for SMB/mid-market | zendesk-vs-freshdesk September 12, 2026 |
| Free plan | No public forever-free tier since 2025 | zendesk-vs-freshdesk September 12, 2026 |
| Best suited for | SMB & mid-market, cost-sensitive, fast setup | zendesk-vs-freshdesk September 12, 2026 |
Freshdesk in context
How Freshdesk connects to the rest of the software we track — head-to-head research, switching paths, and the closest alternatives in its category.
Head-to-head comparisons
Full pricing and feature breakdowns featuring Freshdesk.
Switching away from Freshdesk
What transfers, what you rebuild by hand, and what to budget.
Alternatives in Customer Support
Other tools we track in the same category, with their entry price.
Where this data comes from
HelpCompare records pricing and feature data from vendor pricing pages and documentation at the time each comparison is researched, then re-checks it on a published schedule. This entity page is generated from those records — it does not introduce any figure that has not already been verified on a comparison page.
- Vendor pricing and documentation — www.freshworks.com, checked September 12, 2026.
- HelpCompare research — 1 comparison page listed above, each with its own verification date.
- G2 — aggregate rating and review count, checked September 17, 2026. Review counts change daily; treat them as a snapshot.
- Machine-readable copy — /data/tools.json, /data/tools.csv, and the open data hub.