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Open data hub: every dataset (JSON/CSV)JSON and CSV under CC BY 4.0. Every value carries its source page and verification date. How we verify pricingThe research method behind every figure on the site.
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Offline access databaseWhich tools work without internet, in which app, and what syncs later. Remote vs office guideIP allowlisting, device controls, data residency and office hardware, tool by tool.
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Security in every comparisonEach head-to-head now compares compliance, sign-in, offline and remote controls. Download the dataJSON and CSV, CC BY 4.0. Every value carries the vendor URL and quote.
Home › Software Index › Intercom
Intercom logo
Customer Support

Intercom pricing

Intercom pricing: From $29/seat/mo + $0.99 per Fin outcome. AI (AI resolutions): $0.99 per AI resolution — pure pay-per-use. Rated 4.5/5 on G2 (3,912 reviews). Each figure links to the comparison it was verified in.

Last verified September 12, 2026 Official site ↗Vendor pricing ↗ Methodology Get this as JSON
Compare Intercom vs Zendesk →
Entry price
From $29/seat/mo + $0.99 per Fin outcomeVerified in intercom-vs-zendesk
AI pricing
MeteredAI resolutions: $0.99 per AI resolution — pure pay-per-use
G2 rating
4.5 / 53,912 reviews · checked · G2: Fin (formerly Intercom)
On HelpCompare
2 comparisons ↓4 migration guides ↓
Intercom pricing

Everything we have verified about Intercom

Every row was recorded on a HelpCompare comparison page. The Source column links to the page it was verified on and the date it was last checked.

AttributeValueSource & date
Entry price From $29/seat/mo + $0.99 per Fin outcome intercom-vs-zendesk
Verified data

Intercom security, offline access & remote work

Compliance reports, sign-in controls, offline access and the setup details that matter for remote, hybrid and in-office teams. Each value links to the vendor page it came from. Intercom’s own security documentation: trust.intercom.com. Scope: Intercom Helpdesk and Fin AI Agent (Essential, Advanced, Expert plans)

Security & compliance

SOC 2 report
SOC 2 Type IIsource
ISO/IEC 27001
Certifiedsource
Other certifications
ISO/IEC 27018, ISO/IEC 27701, ISO/IEC 42001, HIPAAsource
HIPAA (BAA)
BAA availableExpertsource
GDPR data processing agreement
DPA offeredsource
Single sign-on (SAML/OIDC)
YesExpertsource
SCIM user provisioning
Yessource
Two-factor authentication
YesEnforcement: All planssource
Admin audit log
YesAll planssource
Data residency choices
US, EU, Australiasource
Encryption
TLS/SSL-only endpoints in transit; data encrypted at restsource
Self-hosting option
Not published

Offline access

Offline mode
Not documented
Desktop apps
Not published
Mobile apps
iOS, Androidsource

Remote, hybrid & in-office

IP allowlisting
Yessource
Device & session controls
Not published

Intercom: worth knowing

  • SecurityThe IP allowlist covers the web app and the mobile conversations app, but not REST API endpoints. source
  • RemoteRegional Data Hosting (US, EU or Australia) is offered to new customers on a contract account, and existing workspace data can't be migrated directly to another region. source
  • SecurityOn top of TLS/SSL-only endpoints, Intercom says it encrypts data at rest. source
  • RemoteTeammates can reply to customer conversations from the Intercom Conversations apps for iOS and Android. source
Intercom vs Zendesk: security & offlineFreshdesk vs Intercom: security & offlineSecurity databaseOffline databaseRemote vs office guide

Checked September 19, 2026 against each vendor’s own trust center, help docs and app pages. Hover or tap “source” to see the exact wording we relied on. “Not published” means we could not find the vendor saying it on its own site; it doesn’t mean the feature is missing. Plan names are the lowest plan the vendor says includes the feature. Security · Offline · Remote vs office · Download the data

Intercom in context

How Intercom connects to the rest of the software we track — head-to-head research, switching paths, and the closest alternatives in its category.

Head-to-head comparisons

Full pricing and feature breakdowns featuring Intercom.

Switching away from Intercom

What transfers, what you rebuild by hand, and what to budget.

Switching to Intercom

Moving in from another platform.

Alternatives in Customer Support

Other tools we track in the same category, with their entry price.

Where this data comes from

HelpCompare records pricing and feature data from vendor pricing pages and documentation at the time each comparison is researched, then re-checks it on a published schedule. This entity page is generated from those records — it does not introduce any figure that has not already been verified on a comparison page.

  • Vendor pricing and documentation — www.intercom.com, checked September 12, 2026.
  • HelpCompare research — 2 comparison pages listed above, each with its own verification date.
  • G2 — aggregate rating and review count, checked . Review counts change daily; treat them as a snapshot.
  • Machine-readable copy — /data/tools.json, /data/tools.csv, and the open data hub.
Prices change often and vendors do not always announce it. Every figure here carries the date it was last checked — confirm current pricing with the vendor before you buy. If you find something out of date, the comparison page it came from is linked in the table above.
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01 · CompareWhich tool fits your team, side by side.132 comparisons 02 · Price & approveSourced, dated pricing and a one-page brief for sign-off.Decision brief 03 · SwitchWhat moves, what you rebuild, what it costs.264 guides 04 · ShareDownload and cite the data. CC BY 4.0.Open data
Bill Belcamino, founder of HelpCompare
About the author

Bill Belcamino

Founder and author, HelpCompare

Engineer by training, operator by experience, marketer by choice. Bill spent eight and a half years as an engineer at HP, was COO of Auctiva (the number one third-party selling platform on eBay, past 200,000 users) and ran Google’s $70M/year search syndication partnership at Alot.com. Then he spent 13 years building his own web properties with his own money at stake. He has bought, trialled, integrated and cancelled more SaaS tools than he can count, and started HelpCompare because the real cost of switching tools is the part nobody covers.

“I’ve sat on both sides of the table: the agency recommending the tool and the client paying for it.”

Researched and fact-checked by the HelpCompare team. No paid sponsorships, no affiliate commissions.

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