{
    "slug": "zoom",
    "name": "Zoom",
    "entity_id": "https://helpcompare.com/tools/zoom/#software",
    "record_url": "https://helpcompare.com/data/tools/zoom.json",
    "page_url": "https://helpcompare.com/tools/zoom/",
    "verified_at": "2026-10-06",
    "license": "https://creativecommons.org/licenses/by/4.0/",
    "attribution": "HelpCompare - https://helpcompare.com/tools/zoom/",
    "generated": "2026-10-08T13:43:58+00:00",
    "how_to_read": "record = this tool's row of /data/tools.json (schema /data/schema/tools.schema.json); security = its row of /data/security-offline-remote.json (null = not researched yet); ai_pricing = its rows of /data/ai-pricing.json; sources = every URL these values were checked against. Values are verified data; nothing here is an editorial rating.",
    "record": {
        "slug": "zoom",
        "name": "Zoom",
        "category": "Video Conferencing",
        "official_site": "https://zoom.us",
        "helpcompare_url": "https://helpcompare.com/tools/zoom/",
        "entry_price_usd": 14.16,
        "entry_price_unit": "user",
        "entry_price_unit_label": "per user per month, billed annually",
        "entry_price_included_users": null,
        "entry_price_min_users": null,
        "entry_price_unit_source": "https://zoom.us/pricing",
        "entry_price_text": "From $14.16/mo",
        "entry_price_source": "https://helpcompare.com/zoom-vs-gotomeeting/",
        "free_plan": "40 minutes for group meetings (unlimited 1:1)",
        "free_trial": null,
        "pricing_model": null,
        "ai_feature": "AI Companion",
        "ai_pricing_model": "Bundled free",
        "ai_pricing_detail": "Included free on all paid plans",
        "rating": 4.5,
        "review_count": 56610,
        "rating_source": "G2",
        "rating_listing": null,
        "rating_url": null,
        "rating_checked": "2026-09-17",
        "rating_note": null,
        "last_verified": "2026-10-06",
        "comparisons": [
            {
                "title": "Zoom vs GoToMeeting",
                "url": "https://helpcompare.com/zoom-vs-gotomeeting/",
                "last_verified": "2026-09-05"
            },
            {
                "title": "Zoom vs Microsoft Teams",
                "url": "https://helpcompare.com/zoom-vs-microsoft-teams/",
                "last_verified": "2026-09-01"
            },
            {
                "title": "Zoom vs Webex",
                "url": "https://helpcompare.com/zoom-vs-webex/",
                "last_verified": "2026-08-22"
            },
            {
                "title": "Zoom vs Google Meet",
                "url": "https://helpcompare.com/zoom-vs-google-meet/",
                "last_verified": "2026-08-04"
            }
        ],
        "migrations_from": [
            {
                "to": "Google Meet",
                "url": "https://helpcompare.com/zoom-to-google-meet-migration/"
            },
            {
                "to": "Webex",
                "url": "https://helpcompare.com/zoom-to-webex-migration/"
            },
            {
                "to": "Microsoft Teams",
                "url": "https://helpcompare.com/zoom-to-microsoft-teams-migration/"
            },
            {
                "to": "GoToMeeting",
                "url": "https://helpcompare.com/zoom-to-gotomeeting-migration/"
            }
        ],
        "migrations_to": [
            {
                "from": "Google Meet",
                "url": "https://helpcompare.com/google-meet-to-zoom-migration/"
            },
            {
                "from": "Webex",
                "url": "https://helpcompare.com/webex-to-zoom-migration/"
            },
            {
                "from": "Microsoft Teams",
                "url": "https://helpcompare.com/microsoft-teams-to-zoom-migration/"
            },
            {
                "from": "GoToMeeting",
                "url": "https://helpcompare.com/gotomeeting-to-zoom-migration/"
            }
        ]
    },
    "security": {
        "slug": "zoom",
        "name": "Zoom",
        "category": "Video Conferencing",
        "checked": "2026-09-19",
        "scope": "Zoom Workplace commercial plans (Pro, Business, Business Plus, Enterprise). FedRAMP Moderate, GovRAMP and DoD IL4 apply to Zoom for Government, not commercial Zoom.",
        "profile_url": "https://helpcompare.com/tools/zoom/#security-offline-remote",
        "trust_center": "https://www.zoom.com/en/trust/",
        "fields": {
            "soc2": {
                "v": "Type II",
                "src": "https://www.zoom.com/en/trust/legal-compliance/",
                "q": "SOC 2 Type 2 report covering Security, Availability, Confidentiality, and Privacy"
            },
            "iso27001": {
                "v": true,
                "src": "https://www.zoom.com/en/trust/legal-compliance/",
                "q": "ISO 27001 Globally recognized security standard for implementing an ISMS"
            },
            "other_certs": {
                "v": [
                    "ISO/IEC 27017",
                    "ISO/IEC 27018",
                    "ISO/IEC 27701",
                    "SOC 2 + HITRUST",
                    "CSA STAR Level 2",
                    "UK Cyber Essentials Plus",
                    "IRAP",
                    "ENS",
                    "BSI C5",
                    "ISMAP",
                    "TX-RAMP",
                    "HDS",
                    "PCI DSS (Zoom Phone and Contact Center via PCIpal)",
                    "FedRAMP Moderate (Zoom for Government)"
                ],
                "src": "https://www.zoom.com/en/trust/legal-compliance/",
                "q": "CSA STAR Level 2 Registry of security and compliance controls for cloud service offerings"
            },
            "hipaa": {
                "v": "BAA available",
                "src": "https://www.zoom.com/en/trust/legal-compliance/faq/",
                "q": "Yes, Zoom has a standard BAA that can be entered into when required by our customers."
            },
            "gdpr_dpa": {
                "v": true,
                "src": "https://www.zoom.com/en/trust/legal-compliance/faq/",
                "q": "Zoom’s Global Data Processing Addendum (DPA) can be accessed here"
            },
            "sso_saml": {
                "v": true,
                "plan": "Business",
                "src": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065487",
                "q": "Business or Education account"
            },
            "scim": {
                "v": true,
                "plan": "Business",
                "src": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058988",
                "q": "Business, Education, or Enterprise account with an approved Vanity URL"
            },
            "mfa": {
                "v": true,
                "enforce": "Pro",
                "src": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064901",
                "q": "Sign in with two-factor authentication: Enable two-factor authentication for users."
            },
            "audit_log": {
                "v": true,
                "plan": "Pro",
                "src": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067251",
                "q": "Admin activity logs allow account owners and other users with a customized role the ability to view changes made by admins on the account"
            },
            "data_residency": {
                "v": [
                    "US",
                    "AU",
                    "BR",
                    "CA",
                    "DE",
                    "JP",
                    "SG",
                    "MX",
                    "CH"
                ],
                "plan": "Pro",
                "src": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066473",
                "q": "All paid customers (including Pro) will be able to choose the storage location for some of their data for their account."
            },
            "encryption": {
                "v": "256-bit AES-GCM for meeting audio, video and shared content in transit by default; optional end-to-end encryption",
                "src": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065408",
                "q": "By default, Zoom meetings and webinars use 256-bit AES GCM encryption for real-time audio, video, and shared content in transit between participants using the Zoom client."
            },
            "self_host": {
                "v": null
            },
            "mode": {
                "v": null
            },
            "desktop": {
                "v": [
                    "Windows",
                    "macOS",
                    "Linux"
                ],
                "src": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060748",
                "q": "Zoom system requirements: Windows, macOS, Linux"
            },
            "mobile": {
                "v": [
                    "iOS",
                    "Android"
                ],
                "src": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061734",
                "q": "Zoom system requirements: iOS, iPadOS, and Android"
            },
            "limits": {
                "v": null
            },
            "ip_allowlist": {
                "v": null
            },
            "device_controls": {
                "v": true,
                "plan": "Pro",
                "summary": "Account security settings include automatic sign-out after a set time and re-authentication after inactivity.",
                "src": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064901",
                "q": "Automatically sign users out after a specified time"
            },
            "office_hardware": {
                "v": "Zoom Rooms runs conference rooms and shared desks on Zoom Certified Hardware from major vendors, and Direct Guest Join lets rooms join other platforms' meetings.",
                "src": "https://www.zoom.com/en/products/meeting-rooms/",
                "q": "Deliver seamless, high-quality video collaboration experiences with Zoom Certified Hardware tested for compatibility and connectivity with major hardware vendors."
            }
        },
        "facts": [
            {
                "topic": "remote",
                "text": "Zoom recommends 3.8 Mbps up / 3.0 Mbps down per user for 1080p group video.",
                "src": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060748",
                "q": "For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)"
            },
            {
                "topic": "office",
                "text": "Zoom Rooms can join meetings on other major video platforms via Direct Guest Join and Conference Room Connector.",
                "src": "https://www.zoom.com/en/products/meeting-rooms/",
                "q": "Use Direct Guest Join and Conference Room Connector to instantly jump into meetings on any major video platform."
            },
            {
                "topic": "security",
                "text": "Turning on end-to-end encryption disables cloud recording, AI features and live transcription for that meeting.",
                "src": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065408",
                "q": "Enabling E2EE will disable the following in-meeting features: Zoom AI features, Cloud recording, Meeting chat before and after the meeting, Live streaming, Live transcription"
            },
            {
                "topic": "security",
                "text": "Admins on Pro and higher can restrict meeting-summary access to specific IP ranges (a feature-level control, not a sign-in allowlist).",
                "src": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078420",
                "q": "When enabled, it allows meeting summary access only from specific IP address ranges."
            }
        ]
    },
    "ai_pricing": [
        {
            "tool": "Zoom",
            "category": "Video Conferencing",
            "ai_feature": "AI Companion",
            "pricing_model": "Bundled free",
            "pricing_model_key": "Bundled free",
            "detail": "Included free on all paid plans",
            "tool_url": "https://helpcompare.com/tools/zoom/",
            "last_verified": "2026-10-06"
        }
    ],
    "sources": [
        "https://zoom.us",
        "https://helpcompare.com/zoom-vs-gotomeeting/",
        "https://zoom.us/pricing",
        "https://www.zoom.com/en/trust/legal-compliance/",
        "https://www.zoom.com/en/trust/legal-compliance/faq/",
        "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065487",
        "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058988",
        "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064901",
        "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067251",
        "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066473",
        "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065408",
        "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060748",
        "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061734",
        "https://www.zoom.com/en/products/meeting-rooms/"
    ],
    "datasets": "https://helpcompare.com/data/manifest.json"
}