{
    "slug": "zoho-crm",
    "name": "Zoho CRM",
    "entity_id": "https://helpcompare.com/tools/zoho-crm/#software",
    "record_url": "https://helpcompare.com/data/tools/zoho-crm.json",
    "page_url": "https://helpcompare.com/tools/zoho-crm/",
    "verified_at": "2026-09-17",
    "license": "https://creativecommons.org/licenses/by/4.0/",
    "attribution": "HelpCompare - https://helpcompare.com/tools/zoho-crm/",
    "generated": "2026-10-08T07:22:06+00:00",
    "how_to_read": "record = this tool's row of /data/tools.json (schema /data/schema/tools.schema.json); security = its row of /data/security-offline-remote.json (null = not researched yet); ai_pricing = its rows of /data/ai-pricing.json; sources = every URL these values were checked against. Values are verified data; nothing here is an editorial rating.",
    "record": {
        "slug": "zoho-crm",
        "name": "Zoho CRM",
        "category": "CRM Platforms",
        "official_site": "https://www.zoho.com/crm/",
        "helpcompare_url": "https://helpcompare.com/tools/zoho-crm/",
        "entry_price_usd": 14,
        "entry_price_unit": null,
        "entry_price_unit_label": null,
        "entry_price_included_users": null,
        "entry_price_min_users": null,
        "entry_price_unit_source": null,
        "entry_price_text": "Free (3 users), from $14/user/mo",
        "entry_price_source": "https://helpcompare.com/hubspot-vs-zoho-crm/",
        "free_plan": "Yes — up to 3 users",
        "free_trial": null,
        "pricing_model": null,
        "ai_feature": null,
        "ai_pricing_model": null,
        "ai_pricing_detail": null,
        "rating": null,
        "review_count": null,
        "rating_source": null,
        "rating_listing": null,
        "rating_url": null,
        "rating_checked": null,
        "rating_note": null,
        "last_verified": "2026-09-17",
        "comparisons": [
            {
                "title": "HubSpot vs Zoho CRM: Which CRM Should You Choose in 2026?",
                "url": "https://helpcompare.com/hubspot-vs-zoho-crm/",
                "last_verified": "2026-09-23"
            },
            {
                "title": "Salesforce vs Zoho CRM",
                "url": "https://helpcompare.com/salesforce-vs-zoho-crm/",
                "last_verified": "2026-09-23"
            },
            {
                "title": "Pipedrive vs Zoho CRM",
                "url": "https://helpcompare.com/pipedrive-vs-zoho-crm/",
                "last_verified": "2026-09-23"
            }
        ],
        "migrations_from": [
            {
                "to": "HubSpot",
                "url": "https://helpcompare.com/zoho-crm-to-hubspot-migration/"
            },
            {
                "to": "Salesforce",
                "url": "https://helpcompare.com/zoho-crm-to-salesforce-migration/"
            },
            {
                "to": "Pipedrive",
                "url": "https://helpcompare.com/zoho-crm-to-pipedrive-migration/"
            }
        ],
        "migrations_to": [
            {
                "from": "HubSpot",
                "url": "https://helpcompare.com/hubspot-to-zoho-crm-migration/"
            },
            {
                "from": "Salesforce",
                "url": "https://helpcompare.com/salesforce-to-zoho-crm-migration/"
            },
            {
                "from": "Pipedrive",
                "url": "https://helpcompare.com/pipedrive-to-zoho-crm-migration/"
            }
        ]
    },
    "security": {
        "slug": "zoho-crm",
        "name": "Zoho CRM",
        "category": "CRM Platforms",
        "checked": "2026-09-19",
        "scope": "Zoho CRM (cloud). Certifications, SSO and MFA are handled at Zoho-wide level (Zoho Accounts / Zoho Directory), not CRM-specific.",
        "profile_url": "https://helpcompare.com/tools/zoho-crm/#security-offline-remote",
        "trust_center": "https://www.zoho.com/security.html",
        "fields": {
            "soc2": {
                "v": "Type II",
                "src": "https://www.zoho.com/compliance.html",
                "q": "Zoho is SOC 2 Type 2 compliant."
            },
            "iso27001": {
                "v": true,
                "src": "https://www.zoho.com/compliance.html",
                "q": "Zoho has earned ISO/IEC 27001 certification for Applications, Systems, People, Technology, and Processes"
            },
            "other_certs": {
                "v": [
                    "ISO/IEC 27017",
                    "ISO/IEC 27018",
                    "ISO/IEC 27701",
                    "SOC 1 Type II",
                    "SOC 2 + HIPAA Type 2",
                    "PCI DSS (self-assessment SAQ-D)",
                    "CSA STAR Self-Assessment"
                ],
                "src": "https://www.zoho.com/compliance.html",
                "q": "Zoho is certified with ISO/IEC 27017 - Information technology - Security techniques - Code of practice for information security controls based on ISO/IEC 27002 for cloud services."
            },
            "hipaa": {
                "v": "BAA available",
                "src": "https://help.zoho.com/portal/en/kb/crm/faqs/hipaa/articles/faq-on-hipaa",
                "q": "HIPAA requires Covered Entities to sign a Business Associate Agreement (BAA) with its Business Associates. You can request our BAA template by sending an email to legal@zohocorp.com."
            },
            "gdpr_dpa": {
                "v": true,
                "src": "https://www.zoho.com/gdpr.html",
                "q": "If you are the organization administrator and would like to sign a DPA with us, please drop an email to legal@zohocorp.com"
            },
            "sso_saml": {
                "v": true,
                "src": "https://help.zoho.com/portal/en/kb/accounts/manage-your-organization/saml/articles/overview-saml",
                "q": "IdP will create a signed SAML assertion response, which is sent to the ACS (Assertion Consumer Service) URL endpoint at Zoho."
            },
            "scim": {
                "v": null
            },
            "mfa": {
                "v": true,
                "src": "https://help.zoho.com/portal/en/kb/accounts/multi-factor-authentication/articles/mfa-introduction",
                "q": "If you are an organization admin, you can enforce MFA for all the users in your organization."
            },
            "audit_log": {
                "v": true,
                "src": "https://www.zoho.com/crm/comparison.html",
                "q": "Audit Logs - Yes Yes Yes Yes Yes"
            },
            "data_residency": {
                "v": [
                    "US",
                    "EU",
                    "IN",
                    "AU",
                    "JP",
                    "CA",
                    "SA",
                    "AE",
                    "SG",
                    "CN"
                ],
                "src": "https://www.zoho.com/know-your-datacenter.html",
                "q": "When you sign up for Zoho, you are given the option to choose the country from which you're signing up from."
            },
            "encryption": {
                "v": "AES-256 at rest for sensitive data; TLS 1.2/1.3 in transit; optional field-level encryption (Enterprise and up)",
                "src": "https://www.zoho.com/security.html",
                "q": "Sensitive customer data at rest is encrypted using 256-bit Advanced Encryption Standard (AES)."
            },
            "self_host": {
                "v": null
            },
            "mode": {
                "v": "full",
                "summary": "The Zoho CRM iPhone app keeps working on data stored on the device when connectivity drops, and changes sync to the online account automatically on reconnect.",
                "src": "https://help.zoho.com/portal/en/kb/crm/faqs/crm-for-mobile/iphone/articles/faqs-crm-for-iphone",
                "q": "You can continue to work on the local data stored in the device even when you lose connectivity to the internet."
            },
            "desktop": {
                "v": null
            },
            "mobile": {
                "v": [
                    "iOS",
                    "Android"
                ],
                "src": "https://play.google.com/store/apps/details?id=com.zoho.crm&hl=en_US",
                "q": "Zoho CRM - Sales & Marketing - Apps on Google Play"
            },
            "limits": {
                "v": null
            },
            "ip_allowlist": {
                "v": true,
                "src": "https://www.zoho.com/crm/comparison.html",
                "q": "Allowed IPs - Yes Yes Yes Yes Yes"
            },
            "device_controls": {
                "v": null
            },
            "office_hardware": {
                "v": null
            }
        },
        "facts": [
            {
                "topic": "office",
                "text": "Zoho CRM admins can limit logins to office IPs per user, role or group, and the restriction then also applies to every other Zoho app those users sign in to.",
                "src": "https://help.zoho.com/portal/en/kb/crm/security-control/configure-allowed-ips/articles/configure-allowed-ips",
                "q": "Users can log in to Zoho CRM only from these allowed IPs added by the CRM administrator. This also applies to all the other Zoho products."
            },
            {
                "topic": "security",
                "text": "The Zoho datacenter (US, EU, India, Australia, Japan, Canada, Saudi Arabia, UAE, Singapore or China) is assigned from the country chosen at sign-up.",
                "src": "https://www.zoho.com/know-your-datacenter.html",
                "q": "Based on the country chosen there, the corresponding datacenter is chosen for your account."
            },
            {
                "topic": "security",
                "text": "Zoho CRM's HIPAA settings let admins mark health-data fields and block that data from exports and API access.",
                "src": "https://help.zoho.com/portal/en/kb/crm/faqs/hipaa/articles/faq-on-hipaa",
                "q": "In Personal Health Data Handling, toggle Restrict Data access through API, Restrict Data in Export, or both, as required."
            }
        ]
    },
    "ai_pricing": [],
    "sources": [
        "https://www.zoho.com/crm/",
        "https://helpcompare.com/hubspot-vs-zoho-crm/",
        "https://www.zoho.com/compliance.html",
        "https://help.zoho.com/portal/en/kb/crm/faqs/hipaa/articles/faq-on-hipaa",
        "https://www.zoho.com/gdpr.html",
        "https://help.zoho.com/portal/en/kb/accounts/manage-your-organization/saml/articles/overview-saml",
        "https://help.zoho.com/portal/en/kb/accounts/multi-factor-authentication/articles/mfa-introduction",
        "https://www.zoho.com/crm/comparison.html",
        "https://www.zoho.com/know-your-datacenter.html",
        "https://www.zoho.com/security.html",
        "https://help.zoho.com/portal/en/kb/crm/faqs/crm-for-mobile/iphone/articles/faqs-crm-for-iphone",
        "https://play.google.com/store/apps/details?id=com.zoho.crm&hl=en_US"
    ],
    "datasets": "https://helpcompare.com/data/manifest.json"
}