{
    "slug": "salesforce",
    "name": "Salesforce",
    "entity_id": "https://helpcompare.com/tools/salesforce/#software",
    "record_url": "https://helpcompare.com/data/tools/salesforce.json",
    "page_url": "https://helpcompare.com/tools/salesforce/",
    "verified_at": "2026-09-12",
    "license": "https://creativecommons.org/licenses/by/4.0/",
    "attribution": "HelpCompare - https://helpcompare.com/tools/salesforce/",
    "generated": "2026-10-08T18:00:09+00:00",
    "how_to_read": "record = this tool's row of /data/tools.json (schema /data/schema/tools.schema.json); security = its row of /data/security-offline-remote.json (null = not researched yet); ai_pricing = its rows of /data/ai-pricing.json; sources = every URL these values were checked against. Values are verified data; nothing here is an editorial rating.",
    "record": {
        "slug": "salesforce",
        "name": "Salesforce",
        "category": "CRM Platforms — Enterprise",
        "official_site": "https://www.salesforce.com",
        "helpcompare_url": "https://helpcompare.com/tools/salesforce/",
        "entry_price_usd": 25,
        "entry_price_unit": null,
        "entry_price_unit_label": null,
        "entry_price_included_users": null,
        "entry_price_min_users": null,
        "entry_price_unit_source": null,
        "entry_price_text": "Free Suite (2 users), from $25/user/mo",
        "entry_price_source": "https://helpcompare.com/hubspot-vs-salesforce/",
        "free_plan": "Yes — Free Suite, 2 users, no card required",
        "free_trial": null,
        "pricing_model": null,
        "ai_feature": "Agentforce for Sales",
        "ai_pricing_model": "Flat-fee add-on",
        "ai_pricing_detail": "Included only in Max ($550/user/mo); a paid add-on from $125/user/mo on Core and Advanced; not offered on the Free, Starter or Pro Suites",
        "rating": 4.4,
        "review_count": 25900,
        "rating_source": "G2",
        "rating_listing": null,
        "rating_url": null,
        "rating_checked": "2026-09-12",
        "rating_note": null,
        "last_verified": "2026-09-12",
        "comparisons": [
            {
                "title": "HubSpot vs Salesforce",
                "url": "https://helpcompare.com/hubspot-vs-salesforce/",
                "last_verified": "2026-09-23"
            },
            {
                "title": "Pipedrive vs Salesforce",
                "url": "https://helpcompare.com/pipedrive-vs-salesforce/",
                "last_verified": "2026-09-23"
            },
            {
                "title": "Salesforce vs Zoho CRM",
                "url": "https://helpcompare.com/salesforce-vs-zoho-crm/",
                "last_verified": "2026-09-23"
            }
        ],
        "migrations_from": [
            {
                "to": "HubSpot",
                "url": "https://helpcompare.com/salesforce-to-hubspot-migration/"
            },
            {
                "to": "Pipedrive",
                "url": "https://helpcompare.com/salesforce-to-pipedrive-migration/"
            },
            {
                "to": "Zoho CRM",
                "url": "https://helpcompare.com/salesforce-to-zoho-crm-migration/"
            }
        ],
        "migrations_to": [
            {
                "from": "HubSpot",
                "url": "https://helpcompare.com/hubspot-to-salesforce-migration/"
            },
            {
                "from": "Pipedrive",
                "url": "https://helpcompare.com/pipedrive-to-salesforce-migration/"
            },
            {
                "from": "Zoho CRM",
                "url": "https://helpcompare.com/zoho-crm-to-salesforce-migration/"
            }
        ]
    },
    "security": {
        "slug": "salesforce",
        "name": "Salesforce",
        "category": "CRM Platforms — Enterprise",
        "checked": "2026-09-19",
        "scope": "Sales Cloud on the core Salesforce Platform; help-article edition names (Essentials, Professional, Enterprise, Unlimited) differ from current bundle names. Several certifications explicitly exclude Salesforce Starter / ProSuite.",
        "profile_url": "https://helpcompare.com/tools/salesforce/#security-offline-remote",
        "trust_center": "https://compliance.salesforce.com/",
        "fields": {
            "soc2": {
                "v": "Report (type not stated)",
                "src": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/misc/salesforce-security-privacy-and-architecture.pdf",
                "q": "undergoes an independent evaluation in the form of SOC 1 (SSAE 18 / ISAE 3402), SOC 2 or SOC 3 audits"
            },
            "iso27001": {
                "v": true,
                "src": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/misc/salesforce-security-privacy-and-architecture.pdf",
                "q": "Salesforce has achieved ISO 27001/27017/27018 certification for its ISMS from an independent third party."
            },
            "other_certs": {
                "v": [
                    "SOC 1",
                    "SOC 3",
                    "ISO/IEC 27017",
                    "ISO/IEC 27018",
                    "PCI DSS Level 1",
                    "HITRUST CSF",
                    "C5",
                    "HDS",
                    "ENS High",
                    "ISMAP",
                    "APEC PRP",
                    "EU/UK BCR for Processors"
                ],
                "src": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/misc/salesforce-security-privacy-and-architecture.pdf",
                "q": "Salesforce has obtained an Attestation of Compliance (“AoC”) demonstrating Level 1 compliance with the applicable Payment Card Industry (PCI) Data Security Standard (DSS)"
            },
            "hipaa": {
                "v": "BAA available",
                "src": "https://www.salesforce.com/company/legal/business-associate-addendum-restrictions/",
                "q": "Customer and Salesforce must sign a BAA that includes the HIPAA Covered Service"
            },
            "gdpr_dpa": {
                "v": true,
                "src": "https://www.salesforce.com/company/privacy/",
                "q": "Global Privacy Resources for Salesforce Products Data Processing Addendum"
            },
            "sso_saml": {
                "v": true,
                "plan": "All editions",
                "src": "https://help.salesforce.com/s/articleView?id=xcloud.sso_saml.htm&language=en_US&type=5",
                "q": "Federated Authentication is available in: All Editions"
            },
            "scim": {
                "v": true,
                "plan": "All editions",
                "src": "https://help.salesforce.com/s/articleView?id=sf.identity_scim_overview.htm&language=en_US&type=5",
                "q": "You can provision and manage your Salesforce user identities across systems with the open standard System for Cross-Domain Identity Management (SCIM)."
            },
            "mfa": {
                "v": true,
                "enforce": "All editions",
                "src": "https://help.salesforce.com/s/articleView?id=xcloud.security_mfa_org_wide_setting.htm&language=en_US&type=5",
                "q": "Turn on multi-factor authentication (MFA) for everyone in your org with a single setting."
            },
            "audit_log": {
                "v": true,
                "plan": "Essentials",
                "src": "https://help.salesforce.com/s/articleView?id=sf.admin_monitorsetup.htm&language=en_US&type=5",
                "q": "Available in: Contact Manager, Essentials, Group, Professional, Enterprise, Performance, Unlimited, Developer, and Database.com Editions"
            },
            "data_residency": {
                "v": [
                    "US",
                    "EU",
                    "UK",
                    "CA",
                    "AU",
                    "JP",
                    "IN",
                    "BR",
                    "SG",
                    "KR",
                    "ID",
                    "IL",
                    "CH",
                    "ZA",
                    "AE"
                ],
                "src": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/misc/salesforce-infrastructure-and-subprocessors.pdf",
                "q": "hosted on either AWS or Salesforce infrastructure in one of the following regions, which is chosen by the Customer or an Account Executive when the org is first created."
            },
            "encryption": {
                "v": "TLS in transit (2048-bit RSA certificates); AES-256 on replication links between data centers",
                "src": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/misc/salesforce-security-privacy-and-architecture.pdf",
                "q": "all data, including Customer Data, is transmitted between data centers for replication purposes across encrypted links utilizing AES-256 encryption."
            },
            "self_host": {
                "v": null
            },
            "mode": {
                "v": "full",
                "summary": "The Salesforce mobile app (iOS/Android) caches recent records for offline viewing and, when admins enable Offline Edit, lets users create, edit and delete records offline; pending changes sync automatically and conflicts are flagged on reconnect.",
                "src": "https://help.salesforce.com/s/articleView?id=sf.salesforce_app_work_offline.htm&language=en_US&type=5",
                "q": "The Salesforce mobile app automatically syncs those pending changes to Salesforce and warns the user if there are conflicts to be resolved."
            },
            "desktop": {
                "v": null
            },
            "mobile": {
                "v": [
                    "iOS",
                    "Android"
                ],
                "src": "https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_enable_offline_access.htm&language=en_US&type=5",
                "q": "Offline access is available in Salesforce for Android and iOS only."
            },
            "limits": {
                "v": "Mobile apps only (not the browser); if users don't customize their cache, it holds up to 30 recent records for their five most recent objects",
                "src": "https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_offline.htm&language=en_US&type=5",
                "q": "Salesforce populates the user’s cache with up to 30 recently accessed records for their five most recently accessed objects."
            },
            "ip_allowlist": {
                "v": true,
                "plan": "All editions (per-profile ranges on Enterprise and up)",
                "src": "https://help.salesforce.com/s/articleView?id=sf.users_profiles_epui_login_ip_ranges.htm&language=en_US&type=5",
                "q": "When you define IP address restrictions for a profile, a login from any other IP address is denied."
            },
            "device_controls": {
                "v": true,
                "plan": "Essentials",
                "summary": "Admin-set session timeout for inactive users; option to lock sessions to the originating IP address (Enterprise and up).",
                "src": "https://help.salesforce.com/s/articleView?language=en_US&id=xcloud.admin_sessions.htm&type=5",
                "q": "The Lock sessions to the IP address from which they originated setting is available in: Enterprise, Performance, Unlimited, Developer, and Database.com Editions"
            },
            "office_hardware": {
                "v": null
            }
        },
        "facts": [
            {
                "topic": "security",
                "text": "A Salesforce org's hosting region is fixed when the org is first created, chosen by the customer or an account executive from Hyperforce regions including the US, EU, UK, Canada, Australia, Japan and India.",
                "src": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/misc/salesforce-infrastructure-and-subprocessors.pdf",
                "q": "which is chosen by the Customer or an Account Executive when the org is first created."
            },
            {
                "topic": "office",
                "text": "On Professional Edition without the Edit Profiles & Page Layouts add-on, office/VPN IP ranges can only be set org-wide rather than per profile.",
                "src": "https://help.salesforce.com/s/articleView?id=sf.users_profiles_epui_login_ip_ranges.htm&language=en_US&type=5",
                "q": "Without the \"Edit Profiles & Page Layouts\" feature, you can define trusted IP ranges only at the org level on the Network Access Setup page."
            },
            {
                "topic": "security",
                "text": "Salesforce is enforcing MFA for direct username/password logins from summer 2026, after which the org-wide setting cannot be disabled; SSO logins follow the identity provider's MFA.",
                "src": "https://help.salesforce.com/s/articleView?id=xcloud.security_mfa_org_wide_setting.htm&language=en_US&type=5",
                "q": "Salesforce enforces MFA requirements in the summer of 2026."
            },
            {
                "topic": "offline",
                "text": "Field reps who go offline with an empty cache have no Salesforce data, so the mobile cache should be refreshed after each login.",
                "src": "https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_offline.htm&language=en_US&type=5",
                "q": "If the user’s device goes offline with an empty cache, no Salesforce data is available."
            }
        ]
    },
    "ai_pricing": [
        {
            "tool": "Salesforce",
            "category": "CRM Platforms",
            "ai_feature": "Agentforce for Sales",
            "pricing_model": "Flat-fee add-on",
            "pricing_model_key": "Flat add-on",
            "detail": "Included only in Max ($550/user/mo); a paid add-on from $125/user/mo on Core and Advanced; not offered on the Free, Starter or Pro Suites",
            "tool_url": "https://helpcompare.com/tools/salesforce/",
            "last_verified": "2026-09-12"
        }
    ],
    "sources": [
        "https://www.salesforce.com",
        "https://helpcompare.com/hubspot-vs-salesforce/",
        "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/misc/salesforce-security-privacy-and-architecture.pdf",
        "https://www.salesforce.com/company/legal/business-associate-addendum-restrictions/",
        "https://www.salesforce.com/company/privacy/",
        "https://help.salesforce.com/s/articleView?id=xcloud.sso_saml.htm&language=en_US&type=5",
        "https://help.salesforce.com/s/articleView?id=sf.identity_scim_overview.htm&language=en_US&type=5",
        "https://help.salesforce.com/s/articleView?id=xcloud.security_mfa_org_wide_setting.htm&language=en_US&type=5",
        "https://help.salesforce.com/s/articleView?id=sf.admin_monitorsetup.htm&language=en_US&type=5",
        "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/misc/salesforce-infrastructure-and-subprocessors.pdf",
        "https://help.salesforce.com/s/articleView?id=sf.salesforce_app_work_offline.htm&language=en_US&type=5",
        "https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_enable_offline_access.htm&language=en_US&type=5",
        "https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_offline.htm&language=en_US&type=5",
        "https://help.salesforce.com/s/articleView?id=sf.users_profiles_epui_login_ip_ranges.htm&language=en_US&type=5",
        "https://help.salesforce.com/s/articleView?language=en_US&id=xcloud.admin_sessions.htm&type=5"
    ],
    "datasets": "https://helpcompare.com/data/manifest.json"
}