{
    "slug": "pipedrive",
    "name": "Pipedrive",
    "entity_id": "https://helpcompare.com/tools/pipedrive/#software",
    "record_url": "https://helpcompare.com/data/tools/pipedrive.json",
    "page_url": "https://helpcompare.com/tools/pipedrive/",
    "verified_at": "2026-09-12",
    "license": "https://creativecommons.org/licenses/by/4.0/",
    "attribution": "HelpCompare - https://helpcompare.com/tools/pipedrive/",
    "generated": "2026-10-08T07:20:26+00:00",
    "how_to_read": "record = this tool's row of /data/tools.json (schema /data/schema/tools.schema.json); security = its row of /data/security-offline-remote.json (null = not researched yet); ai_pricing = its rows of /data/ai-pricing.json; sources = every URL these values were checked against. Values are verified data; nothing here is an editorial rating.",
    "record": {
        "slug": "pipedrive",
        "name": "Pipedrive",
        "category": "CRM Platforms — Small Teams",
        "official_site": "https://www.pipedrive.com",
        "helpcompare_url": "https://helpcompare.com/tools/pipedrive/",
        "entry_price_usd": 14,
        "entry_price_unit": null,
        "entry_price_unit_label": null,
        "entry_price_included_users": null,
        "entry_price_min_users": null,
        "entry_price_unit_source": null,
        "entry_price_text": "From $14/seat/mo",
        "entry_price_source": "https://helpcompare.com/pipedrive-vs-hubspot/",
        "free_plan": null,
        "free_trial": null,
        "pricing_model": null,
        "ai_feature": "AI report/email drafting",
        "ai_pricing_model": "Flat-fee add-on",
        "ai_pricing_detail": "Gated behind Premium+ tiers",
        "rating": 4.3,
        "review_count": 3100,
        "rating_source": "G2",
        "rating_listing": null,
        "rating_url": null,
        "rating_checked": "2026-09-12",
        "rating_note": null,
        "last_verified": "2026-09-12",
        "comparisons": [
            {
                "title": "Pipedrive vs HubSpot",
                "url": "https://helpcompare.com/pipedrive-vs-hubspot/",
                "last_verified": "2026-09-23"
            },
            {
                "title": "Pipedrive vs Salesforce",
                "url": "https://helpcompare.com/pipedrive-vs-salesforce/",
                "last_verified": "2026-09-23"
            },
            {
                "title": "Pipedrive vs Zoho CRM",
                "url": "https://helpcompare.com/pipedrive-vs-zoho-crm/",
                "last_verified": "2026-09-23"
            }
        ],
        "migrations_from": [
            {
                "to": "HubSpot",
                "url": "https://helpcompare.com/pipedrive-to-hubspot-migration/"
            },
            {
                "to": "Salesforce",
                "url": "https://helpcompare.com/pipedrive-to-salesforce-migration/"
            },
            {
                "to": "Zoho CRM",
                "url": "https://helpcompare.com/pipedrive-to-zoho-crm-migration/"
            }
        ],
        "migrations_to": [
            {
                "from": "HubSpot",
                "url": "https://helpcompare.com/hubspot-to-pipedrive-migration/"
            },
            {
                "from": "Salesforce",
                "url": "https://helpcompare.com/salesforce-to-pipedrive-migration/"
            },
            {
                "from": "Zoho CRM",
                "url": "https://helpcompare.com/zoho-crm-to-pipedrive-migration/"
            }
        ]
    },
    "security": {
        "slug": "pipedrive",
        "name": "Pipedrive",
        "category": "CRM Platforms — Small Teams",
        "checked": "2026-09-19",
        "scope": null,
        "profile_url": "https://helpcompare.com/tools/pipedrive/#security-offline-remote",
        "trust_center": "https://trustcenter.pipedrive.com/",
        "fields": {
            "soc2": {
                "v": "Type II",
                "src": "https://trustcenter.pipedrive.com/",
                "q": "SOC 2 Type 2"
            },
            "iso27001": {
                "v": true,
                "src": "https://www.pipedrive.com/en/newsroom/pipedrive-strengthens-security-and-privacy-commitments-with-renewed-iso-certifications",
                "q": "Successfully transitioned to the new ISO/IEC 27001:2022 standard"
            },
            "other_certs": {
                "v": [
                    "ISO/IEC 27701",
                    "SOC 3"
                ],
                "src": "https://www.pipedrive.com/en/newsroom/pipedrive-strengthens-security-and-privacy-commitments-with-renewed-iso-certifications",
                "q": "Successfully renewed certification under ISO/IEC 27701:2019 , the international standard for Privacy Information Management Systems (PIMS)."
            },
            "hipaa": {
                "v": "Not supported",
                "src": "https://www.pipedrive.com/en/terms-of-service",
                "q": "Pipedrive Services are not designed to comply with industry-specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA)"
            },
            "gdpr_dpa": {
                "v": true,
                "src": "https://support.pipedrive.com/en/article/pipedrive-and-gdpr",
                "q": "This is where our Data Processing Addendum (DPA) , Terms of Service and Privacy Notice come in."
            },
            "sso_saml": {
                "v": true,
                "plan": "All plans",
                "src": "https://support.pipedrive.com/en/article/single-sign-on",
                "q": "Note: The single sign-on feature is one of the many useful features available for all Pipedrive plans."
            },
            "scim": {
                "v": null
            },
            "mfa": {
                "v": true,
                "enforce": "All plans",
                "src": "https://support.pipedrive.com/en/article/security-rules",
                "q": "Note: Enforcing of 2FA is available in all Pipedrive plans."
            },
            "audit_log": {
                "v": true,
                "src": "https://support.pipedrive.com/en/article/security-features-in-pipedrive",
                "q": "A log of all of the security-related changes made in your company account by any user in the past two months"
            },
            "data_residency": {
                "v": [
                    "AU",
                    "CA",
                    "EU",
                    "UK",
                    "US"
                ],
                "plan": "Assigned from your sign-up region; not selectable",
                "src": "https://support.pipedrive.com/en/article/how-secure-is-my-data-in-pipedrive",
                "q": "We currently host our data in the following AWS regions: AU (Sydney) CA (Montreal) EU (Frankfurt) EU (Dublin) UK (London) US East US West"
            },
            "encryption": {
                "v": "Encrypted at rest and in transit (algorithms not specified publicly)",
                "src": "https://www.pipedrive.com/en/features/privacy-security",
                "q": "state-of-the-art encryption for all data, whether at rest or in transit over public networks"
            },
            "self_host": {
                "v": false,
                "src": "https://support.pipedrive.com/en/article/can-pipedrive-be-used-offline",
                "q": "Pipedrive doesn't have a separate desktop app and can only be used online within a web browser."
            },
            "mode": {
                "v": "full",
                "summary": "The iOS and Android apps keep working without a connection (move deals, add notes and activities) and sync changes to the web app automatically once back online; the web app needs a connection.",
                "src": "https://support.pipedrive.com/en/article/do-the-mobile-apps-work-offline",
                "q": "When your phone regains an internet connection, Pipedrive will then sync the new or updated data from your mobile app to your web app automatically."
            },
            "desktop": {
                "v": [],
                "src": "https://support.pipedrive.com/en/article/can-pipedrive-be-used-offline",
                "q": "Pipedrive doesn't have a separate desktop app and can only be used online within a web browser."
            },
            "mobile": {
                "v": [
                    "iOS",
                    "Android"
                ],
                "src": "https://support.pipedrive.com/en/article/can-pipedrive-be-used-offline",
                "q": "However, both the Pipedrive iOS and Android mobile apps allow for working offline."
            },
            "limits": {
                "v": "Mobile apps only; offline mode can't be toggled manually",
                "src": "https://support.pipedrive.com/en/article/can-pipedrive-be-used-offline",
                "q": "Offline and online modes can't be toggled on mobile apps, they will default to online mode if there is an internet connection available."
            },
            "ip_allowlist": {
                "v": true,
                "plan": "Ultimate",
                "src": "https://support.pipedrive.com/en/article/security-features-in-pipedrive",
                "q": "Note: The security rules feature is available to users of our Ultimate plan."
            },
            "device_controls": {
                "v": true,
                "plan": "Ultimate",
                "summary": "Security rules can limit access to set IP addresses and time windows; the security dashboard shows each user's device, location and login time.",
                "src": "https://support.pipedrive.com/en/article/security-features-in-pipedrive",
                "q": "Which users are accessing your account and any additional login information such as device, location and login time"
            },
            "office_hardware": {
                "v": null
            }
        },
        "facts": [
            {
                "topic": "office",
                "text": "On Ultimate, admins can restrict non-admin users to office IP addresses and to set working hours.",
                "src": "https://support.pipedrive.com/en/article/security-rules",
                "q": "If you want your users to only access Pipedrive when they’re in specific locations, you can add IP address conditions to your advanced security rules."
            },
            {
                "topic": "security",
                "text": "Pipedrive assigns the hosting region (AU, CA, EU, UK or US) from where the account signs up; customers must ask support to confirm where their data is hosted.",
                "src": "https://support.pipedrive.com/en/article/how-secure-is-my-data-in-pipedrive",
                "q": "If you would like to know exactly where your company’s data is hosted, please reach out to our Support team ."
            },
            {
                "topic": "security",
                "text": "Pipedrive's SSO does not work alongside its own two-factor authentication, so MFA must be enforced in the identity provider when SSO is used.",
                "src": "https://support.pipedrive.com/en/article/single-sign-on",
                "q": "Note: The single sign-on feature does not work alongside Pipedrive's two-factor authentication function."
            }
        ]
    },
    "ai_pricing": [
        {
            "tool": "Pipedrive",
            "category": "CRM Platforms",
            "ai_feature": "AI report/email drafting",
            "pricing_model": "Flat-fee add-on",
            "pricing_model_key": "Flat add-on",
            "detail": "Gated behind Premium+ tiers",
            "tool_url": "https://helpcompare.com/tools/pipedrive/",
            "last_verified": "2026-09-12"
        }
    ],
    "sources": [
        "https://www.pipedrive.com",
        "https://helpcompare.com/pipedrive-vs-hubspot/",
        "https://trustcenter.pipedrive.com/",
        "https://www.pipedrive.com/en/newsroom/pipedrive-strengthens-security-and-privacy-commitments-with-renewed-iso-certifications",
        "https://www.pipedrive.com/en/terms-of-service",
        "https://support.pipedrive.com/en/article/pipedrive-and-gdpr",
        "https://support.pipedrive.com/en/article/single-sign-on",
        "https://support.pipedrive.com/en/article/security-rules",
        "https://support.pipedrive.com/en/article/security-features-in-pipedrive",
        "https://support.pipedrive.com/en/article/how-secure-is-my-data-in-pipedrive",
        "https://www.pipedrive.com/en/features/privacy-security",
        "https://support.pipedrive.com/en/article/can-pipedrive-be-used-offline",
        "https://support.pipedrive.com/en/article/do-the-mobile-apps-work-offline"
    ],
    "datasets": "https://helpcompare.com/data/manifest.json"
}