{
    "slug": "intercom",
    "name": "Intercom",
    "entity_id": "https://helpcompare.com/tools/intercom/#software",
    "record_url": "https://helpcompare.com/data/tools/intercom.json",
    "page_url": "https://helpcompare.com/tools/intercom/",
    "verified_at": "2026-09-12",
    "license": "https://creativecommons.org/licenses/by/4.0/",
    "attribution": "HelpCompare - https://helpcompare.com/tools/intercom/",
    "generated": "2026-10-08T13:38:19+00:00",
    "how_to_read": "record = this tool's row of /data/tools.json (schema /data/schema/tools.schema.json); security = its row of /data/security-offline-remote.json (null = not researched yet); ai_pricing = its rows of /data/ai-pricing.json; sources = every URL these values were checked against. Values are verified data; nothing here is an editorial rating.",
    "record": {
        "slug": "intercom",
        "name": "Intercom",
        "category": "Customer Support",
        "official_site": "https://www.intercom.com",
        "helpcompare_url": "https://helpcompare.com/tools/intercom/",
        "entry_price_usd": 29,
        "entry_price_unit": null,
        "entry_price_unit_label": null,
        "entry_price_included_users": null,
        "entry_price_min_users": null,
        "entry_price_unit_source": null,
        "entry_price_text": "From $29/seat/mo + $0.99 per Fin outcome",
        "entry_price_source": "https://helpcompare.com/intercom-vs-zendesk/",
        "free_plan": null,
        "free_trial": null,
        "pricing_model": null,
        "ai_feature": "AI resolutions",
        "ai_pricing_model": "Metered / credit-based",
        "ai_pricing_detail": "$0.99 per AI resolution — pure pay-per-use",
        "rating": 4.5,
        "review_count": 3912,
        "rating_source": "G2",
        "rating_listing": "Fin (formerly Intercom)",
        "rating_url": "https://www.g2.com/products/intercom/reviews",
        "rating_checked": "2026-09-17",
        "rating_note": null,
        "last_verified": "2026-09-12",
        "comparisons": [
            {
                "title": "Intercom vs Zendesk",
                "url": "https://helpcompare.com/intercom-vs-zendesk/",
                "last_verified": "2026-09-12"
            },
            {
                "title": "Freshdesk vs Intercom",
                "url": "https://helpcompare.com/freshdesk-vs-intercom/",
                "last_verified": "2026-09-23"
            }
        ],
        "migrations_from": [
            {
                "to": "Zendesk",
                "url": "https://helpcompare.com/intercom-to-zendesk-migration/"
            },
            {
                "to": "Freshdesk",
                "url": "https://helpcompare.com/intercom-to-freshdesk-migration/"
            }
        ],
        "migrations_to": [
            {
                "from": "Zendesk",
                "url": "https://helpcompare.com/zendesk-to-intercom-migration/"
            },
            {
                "from": "Freshdesk",
                "url": "https://helpcompare.com/freshdesk-to-intercom-migration/"
            }
        ]
    },
    "security": {
        "slug": "intercom",
        "name": "Intercom",
        "category": "Customer Support",
        "checked": "2026-09-19",
        "scope": "Intercom Helpdesk and Fin AI Agent (Essential, Advanced, Expert plans)",
        "profile_url": "https://helpcompare.com/tools/intercom/#security-offline-remote",
        "trust_center": "https://trust.intercom.com",
        "fields": {
            "soc2": {
                "v": "Type II",
                "src": "https://www.intercom.com/security",
                "q": "SOC 2 Type II compliant and ISO 27001 certified."
            },
            "iso27001": {
                "v": true,
                "src": "https://www.intercom.com/security",
                "q": "SOC 2 Type II compliant and ISO 27001 certified."
            },
            "other_certs": {
                "v": [
                    "ISO/IEC 27018",
                    "ISO/IEC 27701",
                    "ISO/IEC 42001",
                    "HIPAA"
                ],
                "src": "https://www.intercom.com/security",
                "q": "Intercom and Fin hold SOC 2 Type II and HIPAA compliance along with ISO 27001, ISO 27018, ISO 27701, and ISO 42001 certification"
            },
            "hipaa": {
                "v": "BAA available",
                "plan": "Expert",
                "src": "https://www.intercom.com/help/en/articles/8827723-contacts-faqs",
                "q": "This requires subscribing to Intercom's Expert plan, as HIPAA compliance features, including the BAA, are only available at this level."
            },
            "gdpr_dpa": {
                "v": true,
                "src": "https://www.intercom.com/help/en/articles/1385437-how-we-comply-with-gdpr",
                "q": "Our data processing agreement shares our privacy commitments and sets out the terms for Fin and our customers to meet GDPR requirements."
            },
            "sso_saml": {
                "v": true,
                "plan": "Expert",
                "src": "https://www.intercom.com/help/en/articles/3974587-integrate-with-an-identity-provider-and-log-in-with-saml-sso",
                "q": "SAML SSO is only available on Expert Intercom plan."
            },
            "scim": {
                "v": true,
                "src": "https://www.intercom.com/help/en/articles/5798401-system-for-cross-domain-identity-management-scim-provisioning",
                "q": "SCIM Provisioning is only available with certain Intercom plans."
            },
            "mfa": {
                "v": true,
                "enforce": "All plans",
                "src": "https://www.intercom.com/help/en/articles/181-protect-your-account-with-2fa-google-sign-on-or-saml-sso",
                "q": "Available on all plans Can be enforced workspace-wide"
            },
            "audit_log": {
                "v": true,
                "plan": "All plans",
                "src": "https://www.intercom.com/changes/en/4952-protect-your-workspace-with-2fa-google-sign-on-and-teammate-activity-logs",
                "q": "We’ve updated our plans to allow you to enforce strong authentication controls and have visibility into teammate activity on your workspace. All plans now include:"
            },
            "data_residency": {
                "v": [
                    "US",
                    "EU",
                    "AU"
                ],
                "src": "https://www.intercom.com/help/en/articles/6124430-regional-data-hosting",
                "q": "offering the choice to have data processed in one of the Designated Regions: the United States (US), European Union (EU), or Australia (AUS)."
            },
            "encryption": {
                "v": "TLS/SSL-only endpoints in transit; data encrypted at rest",
                "src": "https://www.intercom.com/help/en/articles/264-security-at-fin",
                "q": "Our API and application endpoints are TLS/SSL only and score an \"A+\" rating on SSL Labs' tests"
            },
            "self_host": {
                "v": null
            },
            "mode": {
                "v": null
            },
            "desktop": {
                "v": null
            },
            "mobile": {
                "v": [
                    "iOS",
                    "Android"
                ],
                "src": "https://www.intercom.com/help/en/articles/447-respond-to-users-and-visitors-on-the-go-with-the-intercom-conversations-app",
                "q": "Quickly reply to customer conversations on the move with the Intercom for iOS and Android mobile apps."
            },
            "limits": {
                "v": null
            },
            "ip_allowlist": {
                "v": true,
                "src": "https://www.intercom.com/help/en/articles/8931206-restricting-access-to-your-intercom-workspace-using-ip-restrictions",
                "q": "IP Allowlisting enables you to control who can access your workspace by specifying allowed IP addresses or ranges."
            },
            "device_controls": {
                "v": null
            },
            "office_hardware": {
                "v": null
            }
        },
        "facts": [
            {
                "topic": "security",
                "text": "The IP allowlist covers the web app and the mobile conversations app, but not REST API endpoints.",
                "src": "https://www.intercom.com/help/en/articles/8931206-restricting-access-to-your-intercom-workspace-using-ip-restrictions",
                "q": "This restriction currently applies only to web app and mobile conversations app access. REST API endpoints are exempt from these access restrictions."
            },
            {
                "topic": "remote",
                "text": "Regional Data Hosting (US, EU or Australia) is offered to new customers on a contract account, and existing workspace data can't be migrated directly to another region.",
                "src": "https://www.intercom.com/help/en/articles/6124430-regional-data-hosting",
                "q": "When switching to regional data hosting, please note that direct migration of your existing workspace data from one region to another is not possible."
            },
            {
                "topic": "security",
                "text": "On top of TLS/SSL-only endpoints, Intercom says it encrypts data at rest.",
                "src": "https://www.intercom.com/help/en/articles/264-security-at-fin",
                "q": "We also encrypt data at rest."
            },
            {
                "topic": "remote",
                "text": "Teammates can reply to customer conversations from the Intercom Conversations apps for iOS and Android.",
                "src": "https://www.intercom.com/help/en/articles/447-respond-to-users-and-visitors-on-the-go-with-the-intercom-conversations-app",
                "q": "The Intercom Conversations for iOS and Intercom Conversations for Android mobile apps allow you to quickly reply to conversations on the move."
            }
        ]
    },
    "ai_pricing": [
        {
            "tool": "Intercom",
            "category": "Customer Support",
            "ai_feature": "Fin AI outcomes",
            "pricing_model": "Metered / credit-based",
            "pricing_model_key": "Metered",
            "detail": "$0.99 per Fin outcome, pure pay-per-use",
            "tool_url": "https://helpcompare.com/tools/intercom/",
            "last_verified": "2026-09-12"
        }
    ],
    "sources": [
        "https://www.intercom.com",
        "https://helpcompare.com/intercom-vs-zendesk/",
        "https://www.g2.com/products/intercom/reviews",
        "https://www.intercom.com/security",
        "https://www.intercom.com/help/en/articles/8827723-contacts-faqs",
        "https://www.intercom.com/help/en/articles/1385437-how-we-comply-with-gdpr",
        "https://www.intercom.com/help/en/articles/3974587-integrate-with-an-identity-provider-and-log-in-with-saml-sso",
        "https://www.intercom.com/help/en/articles/5798401-system-for-cross-domain-identity-management-scim-provisioning",
        "https://www.intercom.com/help/en/articles/181-protect-your-account-with-2fa-google-sign-on-or-saml-sso",
        "https://www.intercom.com/changes/en/4952-protect-your-workspace-with-2fa-google-sign-on-and-teammate-activity-logs",
        "https://www.intercom.com/help/en/articles/6124430-regional-data-hosting",
        "https://www.intercom.com/help/en/articles/264-security-at-fin",
        "https://www.intercom.com/help/en/articles/447-respond-to-users-and-visitors-on-the-go-with-the-intercom-conversations-app",
        "https://www.intercom.com/help/en/articles/8931206-restricting-access-to-your-intercom-workspace-using-ip-restrictions"
    ],
    "datasets": "https://helpcompare.com/data/manifest.json"
}