{
    "slug": "freshdesk",
    "name": "Freshdesk",
    "entity_id": "https://helpcompare.com/tools/freshdesk/#software",
    "record_url": "https://helpcompare.com/data/tools/freshdesk.json",
    "page_url": "https://helpcompare.com/tools/freshdesk/",
    "verified_at": "2026-09-12",
    "license": "https://creativecommons.org/licenses/by/4.0/",
    "attribution": "HelpCompare - https://helpcompare.com/tools/freshdesk/",
    "generated": "2026-10-08T07:21:55+00:00",
    "how_to_read": "record = this tool's row of /data/tools.json (schema /data/schema/tools.schema.json); security = its row of /data/security-offline-remote.json (null = not researched yet); ai_pricing = its rows of /data/ai-pricing.json; sources = every URL these values were checked against. Values are verified data; nothing here is an editorial rating.",
    "record": {
        "slug": "freshdesk",
        "name": "Freshdesk",
        "category": "Customer Support",
        "official_site": "https://www.freshworks.com/freshdesk",
        "helpcompare_url": "https://helpcompare.com/tools/freshdesk/",
        "entry_price_usd": 19,
        "entry_price_unit": null,
        "entry_price_unit_label": null,
        "entry_price_included_users": null,
        "entry_price_min_users": null,
        "entry_price_unit_source": null,
        "entry_price_text": "$19/agent/mo (Growth)",
        "entry_price_source": "https://helpcompare.com/zendesk-vs-freshdesk/",
        "free_plan": "No public forever-free tier since 2025",
        "free_trial": null,
        "pricing_model": null,
        "ai_feature": null,
        "ai_pricing_model": null,
        "ai_pricing_detail": null,
        "rating": 4.4,
        "review_count": 3771,
        "rating_source": "G2",
        "rating_listing": "Freshdesk",
        "rating_url": "https://www.g2.com/products/freshdesk/reviews",
        "rating_checked": "2026-09-17",
        "rating_note": null,
        "last_verified": "2026-09-12",
        "comparisons": [
            {
                "title": "Zendesk vs Freshdesk: Which Helpdesk Platform Should You Choose in 2026?",
                "url": "https://helpcompare.com/zendesk-vs-freshdesk/",
                "last_verified": "2026-09-12"
            },
            {
                "title": "Freshdesk vs Intercom",
                "url": "https://helpcompare.com/freshdesk-vs-intercom/",
                "last_verified": "2026-09-23"
            }
        ],
        "migrations_from": [
            {
                "to": "Zendesk",
                "url": "https://helpcompare.com/freshdesk-to-zendesk-migration/"
            },
            {
                "to": "Intercom",
                "url": "https://helpcompare.com/freshdesk-to-intercom-migration/"
            }
        ],
        "migrations_to": [
            {
                "from": "Zendesk",
                "url": "https://helpcompare.com/zendesk-to-freshdesk-migration/"
            },
            {
                "from": "Intercom",
                "url": "https://helpcompare.com/intercom-to-freshdesk-migration/"
            }
        ]
    },
    "security": {
        "slug": "freshdesk",
        "name": "Freshdesk",
        "category": "Customer Support",
        "checked": "2026-09-19",
        "scope": "Freshdesk current plans (Free, Growth, Pro, Enterprise); certifications are Freshworks-wide per the Freshworks Trust Center",
        "profile_url": "https://helpcompare.com/tools/freshdesk/#security-offline-remote",
        "trust_center": "https://trust.freshworks.com/",
        "fields": {
            "soc2": {
                "v": "Type II",
                "src": "https://trust.freshworks.com/",
                "q": "Available on request, usually within [1] business day(s): our SOC 1 and SOC 2 Type 2 reports and bridge letters"
            },
            "iso27001": {
                "v": true,
                "src": "https://trust.freshworks.com/",
                "q": "our ISO/IEC 27001:2022 and ISO/IEC 27701:2019 certificates, our SOC 3 report"
            },
            "other_certs": {
                "v": [
                    "ISO/IEC 27701",
                    "CSA STAR Level 1",
                    "Cyber Essentials Plus",
                    "TX-RAMP"
                ],
                "src": "https://trust.freshworks.com/",
                "q": "our ISO/IEC 27001:2022 and ISO/IEC 27701:2019 certificates, our SOC 3 report"
            },
            "hipaa": {
                "v": "BAA available",
                "plan": "Enterprise",
                "src": "https://support.freshdesk.com/support/solutions/articles/238735-hipaa-configuration-guide",
                "q": "Freshworks may extend support to their compliance towards HIPAA by mutually executing a Business Associate Agreement (BAA)."
            },
            "gdpr_dpa": {
                "v": true,
                "src": "https://trust.freshworks.com/",
                "q": "our sub-processor list, our Data Processing Agreement and technical and organisational measures"
            },
            "sso_saml": {
                "v": true,
                "plan": "Growth",
                "src": "https://www.freshworks.com/freshdesk/pricing/",
                "q": "Configure and provide SAML Single Sign On for your agents so they do not have to provide separate login credentials."
            },
            "scim": {
                "v": null
            },
            "mfa": {
                "v": true,
                "enforce": "Yes, org admin policy (plan not stated)",
                "src": "https://support.freshworks.com/support/solutions/articles/50000003252-how-can-an-organization-admin-enforce-2fa-as-a-policy-for-all-or-some-users-in-the-organization-",
                "q": "organization admins can enforce 2FA as a policy for all or some users and groups."
            },
            "audit_log": {
                "v": true,
                "plan": "Enterprise",
                "src": "https://www.freshworks.com/freshdesk/pricing/",
                "q": "Audit Log in Freshdesk serves as a one-stop for Admins to changes made to Automations, Agent profiles and more."
            },
            "data_residency": {
                "v": [
                    "US",
                    "EU",
                    "UAE",
                    "IN",
                    "AU"
                ],
                "src": "https://support.freshdesk.com/support/solutions/articles/235810-where-is-your-data-servers-located-",
                "q": "Our Data Centres are located in: US EEA UAE IND AU You can choose your preferred data location when you sign up for your account."
            },
            "encryption": {
                "v": "AES-256 at rest; TLS 1.2 in transit",
                "src": "https://www.freshworks.com/security/",
                "q": "AES 256-bit encryption when data is encrypted at rest and HTTPS with TLS 1.2 encryption for data in transit."
            },
            "self_host": {
                "v": null
            },
            "mode": {
                "v": null
            },
            "desktop": {
                "v": null
            },
            "mobile": {
                "v": [
                    "iOS",
                    "Android"
                ],
                "src": "https://support.freshdesk.com/support/solutions/articles/206721-faqs-and-troubleshooting",
                "q": "We're currently focused on giving our users the best possible experience on iOS and Android and don't have plans for a Windows app at the moment."
            },
            "limits": {
                "v": null
            },
            "ip_allowlist": {
                "v": true,
                "plan": "Enterprise",
                "src": "https://www.freshworks.com/freshdesk/pricing/",
                "q": "Increase helpdesk security by controlling who can log into the portal using their IP addresses."
            },
            "device_controls": {
                "v": null
            },
            "office_hardware": {
                "v": null
            }
        },
        "facts": [
            {
                "topic": "remote",
                "text": "Day passes give occasional or temporary agents one day of access instead of a full license; the per-pass price is $2 on Growth, $7 on Pro and $12 on Enterprise.",
                "src": "https://www.freshworks.com/freshdesk/pricing/",
                "q": "Day passes provide occasional agents with temporary access for a day instead of purchasing a full license."
            },
            {
                "topic": "security",
                "text": "You pick the data center region at sign-up. Moving to another region later means contacting Freshdesk support.",
                "src": "https://support.freshdesk.com/support/solutions/articles/235810-where-is-your-data-servers-located-",
                "q": "If you have particular regulatory requirements and performance considerations and are considering migrating your data to a different data center region, contact support@freshdesk.com."
            },
            {
                "topic": "security",
                "text": "The Freshworks BAA covers only Freshdesk, Freshchat, Freshcaller and Freshdesk Omnichannel, not other Freshworks products.",
                "src": "https://support.freshdesk.com/support/solutions/articles/238735-hipaa-configuration-guide",
                "q": "The scope of BAA is limited to Freshdesk, Freshchat Freshcaller, and Freshdesk Omnichannel products that are offered by Freshworks Freshdesk suite."
            }
        ]
    },
    "ai_pricing": [],
    "sources": [
        "https://www.freshworks.com/freshdesk",
        "https://helpcompare.com/zendesk-vs-freshdesk/",
        "https://www.g2.com/products/freshdesk/reviews",
        "https://trust.freshworks.com/",
        "https://support.freshdesk.com/support/solutions/articles/238735-hipaa-configuration-guide",
        "https://www.freshworks.com/freshdesk/pricing/",
        "https://support.freshworks.com/support/solutions/articles/50000003252-how-can-an-organization-admin-enforce-2fa-as-a-policy-for-all-or-some-users-in-the-organization-",
        "https://support.freshdesk.com/support/solutions/articles/235810-where-is-your-data-servers-located-",
        "https://www.freshworks.com/security/",
        "https://support.freshdesk.com/support/solutions/articles/206721-faqs-and-troubleshooting"
    ],
    "datasets": "https://helpcompare.com/data/manifest.json"
}