{
    "slug": "docusign",
    "name": "DocuSign",
    "entity_id": "https://helpcompare.com/tools/docusign/#software",
    "record_url": "https://helpcompare.com/data/tools/docusign.json",
    "page_url": "https://helpcompare.com/tools/docusign/",
    "verified_at": "2026-09-12",
    "license": "https://creativecommons.org/licenses/by/4.0/",
    "attribution": "HelpCompare - https://helpcompare.com/tools/docusign/",
    "generated": "2026-10-08T07:20:26+00:00",
    "how_to_read": "record = this tool's row of /data/tools.json (schema /data/schema/tools.schema.json); security = its row of /data/security-offline-remote.json (null = not researched yet); ai_pricing = its rows of /data/ai-pricing.json; sources = every URL these values were checked against. Values are verified data; nothing here is an editorial rating.",
    "record": {
        "slug": "docusign",
        "name": "DocuSign",
        "category": "E-Signature",
        "official_site": "https://www.docusign.com",
        "helpcompare_url": "https://helpcompare.com/tools/docusign/",
        "entry_price_usd": 11,
        "entry_price_unit": "user",
        "entry_price_unit_label": "per user per month on team plans (Standard $30, annual plan billed monthly); Personal ($11) is for 1 user only",
        "entry_price_included_users": null,
        "entry_price_min_users": null,
        "entry_price_unit_source": "https://ecom.docusign.com/plans-and-pricing/esignature",
        "entry_price_text": "Personal $11/mo for 1 user; Standard $30/user/mo (annual plan, billed monthly)",
        "entry_price_source": "https://helpcompare.com/docusign-vs-pandadoc/",
        "free_plan": "No — free trial only",
        "free_trial": null,
        "pricing_model": null,
        "ai_feature": "Intelligent Agreement Mgmt + Iris AI",
        "ai_pricing_model": "New — pricing unclear",
        "ai_pricing_detail": "New 2026 suite; full pricing breakdown not yet public",
        "rating": 4.5,
        "review_count": 2629,
        "rating_source": "G2",
        "rating_listing": null,
        "rating_url": null,
        "rating_checked": "2026-09-12",
        "rating_note": null,
        "last_verified": "2026-09-12",
        "comparisons": [
            {
                "title": "DocuSign vs Adobe Sign: Which E-Signature Platform Wins in 2026?",
                "url": "https://helpcompare.com/docusign-vs-adobe-sign/",
                "last_verified": "2026-09-12"
            },
            {
                "title": "DocuSign vs PandaDoc",
                "url": "https://helpcompare.com/docusign-vs-pandadoc/",
                "last_verified": "2026-09-12"
            },
            {
                "title": "DocuSign vs Dropbox Sign",
                "url": "https://helpcompare.com/docusign-vs-dropbox-sign/",
                "last_verified": "2026-09-25"
            }
        ],
        "migrations_from": [
            {
                "to": "PandaDoc",
                "url": "https://helpcompare.com/docusign-to-pandadoc-migration/"
            },
            {
                "to": "Adobe Acrobat Sign",
                "url": "https://helpcompare.com/docusign-to-adobe-sign-migration/"
            },
            {
                "to": "Dropbox Sign",
                "url": "https://helpcompare.com/docusign-to-dropbox-sign-migration/"
            }
        ],
        "migrations_to": [
            {
                "from": "PandaDoc",
                "url": "https://helpcompare.com/pandadoc-to-docusign-migration/"
            },
            {
                "from": "Adobe Acrobat Sign",
                "url": "https://helpcompare.com/adobe-sign-to-docusign-migration/"
            },
            {
                "from": "Dropbox Sign",
                "url": "https://helpcompare.com/dropbox-sign-to-docusign-migration/"
            }
        ]
    },
    "security": {
        "slug": "docusign",
        "name": "DocuSign",
        "category": "E-Signature",
        "checked": "2026-09-19",
        "scope": "Docusign eSignature (Personal, Standard, Business Pro, Enhanced plans); many admin controls need a Docusign organization (Docusign Admin) with a claimed domain",
        "profile_url": "https://helpcompare.com/tools/docusign/#security-offline-remote",
        "trust_center": "https://www.docusign.com/trust",
        "fields": {
            "soc2": {
                "v": "Type II",
                "src": "https://www.docusign.com/trust/compliance",
                "q": "such as enterprise-wide ISO 27001:2022 certification, PCI-DSS, and SOC 1 Type 2 and SOC 2 Type 2 reports"
            },
            "iso27001": {
                "v": true,
                "src": "https://www.docusign.com/trust/compliance/certifications",
                "q": "Docusign is ISO 27001:2022, ISO 27017:2015 and 27018:2019 certified"
            },
            "other_certs": {
                "v": [
                    "ISO/IEC 27017",
                    "ISO/IEC 27018",
                    "PCI DSS v4.0",
                    "C5 Type II",
                    "IRAP (PROTECTED)",
                    "FedRAMP Moderate",
                    "DoD IL4",
                    "APEC PRP",
                    "Canada Protected B",
                    "CSA STAR (CAIQ self-assessment)"
                ],
                "src": "https://www.docusign.com/trust/compliance/certifications",
                "q": "Docusign is ISO 27001:2022, ISO 27017:2015 and 27018:2019 certified"
            },
            "hipaa": {
                "v": "BAA available",
                "plan": "Enhanced plans",
                "src": "https://ecom.docusign.com/plans/esignature",
                "q": "HIPAA support through BAA"
            },
            "gdpr_dpa": {
                "v": true,
                "src": "https://www.docusign.com/company/terms-and-conditions/data-protection-attachment",
                "q": "This Data Protection Attachment for Docusign Services (“DPA”) is incorporated into and made part of the Agreement."
            },
            "sso_saml": {
                "v": true,
                "plan": "Enhanced plans (Access Management with SSO add-on)",
                "src": "https://support.docusign.com/s/document-item?bundleId=rrf1583359212854&topicId=njp1583359138365.html&_LANG=enus&language=en_US",
                "q": "This feature is only available with the Access Management with SSO add-on. Single Sign-On requires an organization in Docusign Admin."
            },
            "scim": {
                "v": true,
                "plan": "Plan with Organization Management, or Organization Management add-on",
                "src": "https://support.docusign.com/s/document-item?language=en_US&bundleId=rrf1583359212854&topicId=mbl1746565982193.html",
                "q": "Your organization has a plan that includes Organization Management capabilities or have purchased the Organization Management add-on."
            },
            "mfa": {
                "v": true,
                "enforce": "Docusign organization with a claimed domain (plan not stated)",
                "src": "https://support.docusign.com/s/document-item?bundleId=rrf1583359212854&topicId=fnb1668218030221.html&_LANG=enus",
                "q": "Require Two-Step Verification on password logins: If enabled, all managed users must add a secondary addressable proof and activate TSV before they can log in."
            },
            "audit_log": {
                "v": true,
                "src": "https://support.docusign.com/s/document-item?bundleId=rrf1583359212854&topicId=gcj1583359203567.html&_LANG=enus",
                "q": "The organization audit log provides an easy way for administrators to view changes to the accounts linked to the organization and user management actions"
            },
            "data_residency": {
                "v": [
                    "US",
                    "CA",
                    "EU",
                    "AU",
                    "JP"
                ],
                "plan": "Enhanced plans",
                "src": "https://www.docusign.com/privacy/data-residency",
                "q": "Customers working with a Docusign representative can choose their preferred data center region when setting up an account."
            },
            "encryption": {
                "v": "AES-256 at rest; TLS 1.2 in transit",
                "src": "https://www.docusign.com/trust/privacy/data-mgmt-privacy",
                "q": "All Agreement Data is automatically encrypted using AES 256-bit encryption (or equivalent) upon upload"
            },
            "self_host": {
                "v": null
            },
            "mode": {
                "v": "partial",
                "summary": "In the Docusign iOS and Android apps, a host can download envelopes that were prepared and sent online, then run in-person signing sessions without an internet connection; sending and preparing envelopes still happens online.",
                "src": "https://support.docusign.com/s/document-item?bundleId=gub1579795684748&topicId=yti1579795668049.html&_LANG=enus",
                "q": "With offline signing, you can download envelopes to your iOS device in advance, ensuring that all required documents are readily accessible during in-person signing sessions."
            },
            "desktop": {
                "v": null
            },
            "mobile": {
                "v": [
                    "iOS",
                    "Android"
                ],
                "src": "https://support.docusign.com/s/document-item?bundleId=gub1579795684748&topicId=rxa1579795665285.html&_LANG=enus&language=en_US",
                "q": "Check out these resources when preparing and sending envelopes for in-person signers signing offline on Docusign for iOS or Docusign for Android."
            },
            "limits": {
                "v": "Sending or signing for offline use requires a premium account bought in the app or a web plan; only mobile-supported fields can be used.",
                "src": "https://support.docusign.com/s/document-item?bundleId=gub1579795684748&topicId=ogg1579795673336.html&_LANG=enus",
                "q": "Note: To send or sign documents for offline use, you must have a premium account that was purchased through the application or a web plan."
            },
            "ip_allowlist": {
                "v": true,
                "plan": "Docusign organization with a claimed domain",
                "src": "https://support.docusign.com/s/document-item?language=en_US&bundleId=rrf1583359212854&topicId=yor1668214161363.html&_LANG=enus",
                "q": "Organization administrators can set a domain level policy for claimed domain users and restrict login and authentication traffic by IP addresses."
            },
            "device_controls": {
                "v": true,
                "summary": "New-device email verification on password logins (can be disabled per domain), required login before opening envelopes, and SSO-only login enforcement for claimed domains.",
                "src": "https://support.docusign.com/s/document-item?bundleId=rrf1583359212854&topicId=fnb1668218030221.html&_LANG=enus",
                "q": "By default, Docusign requires users logging in from an unrecognized device to reverify their email before continuing."
            },
            "office_hardware": {
                "v": null
            }
        },
        "facts": [
            {
                "topic": "offline",
                "text": "For field or on-site signings with weak connectivity, the Android app has an Offline Mode for hosting in-person signing sessions.",
                "src": "https://support.docusign.com/s/document-item?bundleId=gub1579795684748&topicId=srh1579795684510.html&_LANG=enus",
                "q": "If your network connection is unstable or if a signer restricts network access on-site, you can use Docusign for Android in Offline Mode."
            },
            {
                "topic": "security",
                "text": "The IP range restriction applies to both password and SSO logins, with up to 30 IPv4 ranges per claimed domain.",
                "src": "https://support.docusign.com/s/document-item?language=en_US&bundleId=rrf1583359212854&topicId=yor1668214161363.html&_LANG=enus",
                "q": "This IP range restriction applies to both password login and SSO login."
            },
            {
                "topic": "remote",
                "text": "Agreement data is stored in one of five regions (US, Canada, Europe, Australia, Japan), and Docusign can't move it to another region after the account is provisioned.",
                "src": "https://www.docusign.com/privacy/data-residency",
                "q": "No, Docusign cannot move customer Agreement Data from one region to another after the initial account provisioning."
            },
            {
                "topic": "office",
                "text": "In-person signing on a tablet or phone uses a host, who must have a Docusign account, and signers, who don't need one.",
                "src": "https://support.docusign.com/s/document-item?bundleId=gub1579795684748&topicId=ogg1579795673336.html&_LANG=enus",
                "q": "Each host must have an account on Docusign."
            }
        ]
    },
    "ai_pricing": [
        {
            "tool": "DocuSign",
            "category": "E-Signature & Document Workflow",
            "ai_feature": "Intelligent Agreement Mgmt + Iris AI",
            "pricing_model": "New — pricing unclear",
            "pricing_model_key": "Not published",
            "detail": "New 2026 suite; full pricing breakdown not yet public",
            "tool_url": "https://helpcompare.com/tools/docusign/",
            "last_verified": "2026-09-12"
        }
    ],
    "sources": [
        "https://www.docusign.com",
        "https://helpcompare.com/docusign-vs-pandadoc/",
        "https://ecom.docusign.com/plans-and-pricing/esignature",
        "https://www.docusign.com/trust/compliance",
        "https://www.docusign.com/trust/compliance/certifications",
        "https://ecom.docusign.com/plans/esignature",
        "https://www.docusign.com/company/terms-and-conditions/data-protection-attachment",
        "https://support.docusign.com/s/document-item?bundleId=rrf1583359212854&topicId=njp1583359138365.html&_LANG=enus&language=en_US",
        "https://support.docusign.com/s/document-item?language=en_US&bundleId=rrf1583359212854&topicId=mbl1746565982193.html",
        "https://support.docusign.com/s/document-item?bundleId=rrf1583359212854&topicId=fnb1668218030221.html&_LANG=enus",
        "https://support.docusign.com/s/document-item?bundleId=rrf1583359212854&topicId=gcj1583359203567.html&_LANG=enus",
        "https://www.docusign.com/privacy/data-residency",
        "https://www.docusign.com/trust/privacy/data-mgmt-privacy",
        "https://support.docusign.com/s/document-item?bundleId=gub1579795684748&topicId=yti1579795668049.html&_LANG=enus",
        "https://support.docusign.com/s/document-item?bundleId=gub1579795684748&topicId=rxa1579795665285.html&_LANG=enus&language=en_US",
        "https://support.docusign.com/s/document-item?bundleId=gub1579795684748&topicId=ogg1579795673336.html&_LANG=enus",
        "https://support.docusign.com/s/document-item?language=en_US&bundleId=rrf1583359212854&topicId=yor1668214161363.html&_LANG=enus"
    ],
    "datasets": "https://helpcompare.com/data/manifest.json"
}