{
    "slug": "carbonite",
    "name": "Carbonite",
    "entity_id": "https://helpcompare.com/tools/carbonite/#software",
    "record_url": "https://helpcompare.com/data/tools/carbonite.json",
    "page_url": "https://helpcompare.com/tools/carbonite/",
    "verified_at": "2026-09-19",
    "license": "https://creativecommons.org/licenses/by/4.0/",
    "attribution": "HelpCompare - https://helpcompare.com/tools/carbonite/",
    "generated": "2026-10-10T03:27:52+00:00",
    "how_to_read": "record = this tool's row of /data/tools.json (schema /data/schema/tools.schema.json); security = its row of /data/security-offline-remote.json (null = not researched yet); ai_pricing = its rows of /data/ai-pricing.json; sources = every URL these values were checked against. Values are verified data; nothing here is an editorial rating.",
    "record": {
        "slug": "carbonite",
        "name": "Carbonite",
        "category": "Business Backup",
        "official_site": "https://www.carbonite.com",
        "helpcompare_url": "https://helpcompare.com/tools/carbonite/",
        "entry_price_usd": 24,
        "entry_price_unit": "account",
        "entry_price_unit_label": "per account for up to 25 computers and 250 GB, billed annually ($287.99 a year)",
        "entry_price_included_users": null,
        "entry_price_min_users": null,
        "entry_price_unit_source": "https://www.carbonite.com/professional/backup/",
        "entry_price_text": "Safe Backup Pro Core $287.99/year ($24/mo), up to 25 computers, 250 GB",
        "entry_price_source": "https://helpcompare.com/backblaze-vs-carbonite/",
        "free_plan": "No — 30-day free trial",
        "free_trial": "30-day free trial",
        "pricing_model": "Flat annual bundle for up to 25 computers",
        "ai_feature": null,
        "ai_pricing_model": null,
        "ai_pricing_detail": null,
        "rating": null,
        "review_count": null,
        "rating_source": null,
        "rating_listing": null,
        "rating_url": null,
        "rating_checked": null,
        "rating_note": null,
        "last_verified": "2026-09-19",
        "comparisons": [
            {
                "title": "Backblaze vs Carbonite",
                "url": "https://helpcompare.com/backblaze-vs-carbonite/",
                "last_verified": "2026-09-19"
            },
            {
                "title": "IDrive vs Carbonite",
                "url": "https://helpcompare.com/idrive-vs-carbonite/",
                "last_verified": "2026-09-19"
            }
        ],
        "migrations_from": [
            {
                "to": "Backblaze",
                "url": "https://helpcompare.com/carbonite-to-backblaze-migration/"
            },
            {
                "to": "IDrive",
                "url": "https://helpcompare.com/carbonite-to-idrive-migration/"
            }
        ],
        "migrations_to": [
            {
                "from": "Backblaze",
                "url": "https://helpcompare.com/backblaze-to-carbonite-migration/"
            },
            {
                "from": "IDrive",
                "url": "https://helpcompare.com/idrive-to-carbonite-migration/"
            }
        ]
    },
    "security": {
        "slug": "carbonite",
        "name": "Carbonite",
        "category": "Business Backup",
        "checked": "2026-09-19",
        "scope": "Carbonite Safe Backup Pro (Core) and Safe Pro + Safe Server Backup bundles (Power, Ultimate); OpenText enterprise backup products not researched.",
        "profile_url": "https://helpcompare.com/tools/carbonite/#security-offline-remote",
        "trust_center": "https://support.carbonite.com/articles/Data-Security-for-Carbonite-Safe-and-Safe-Backup-Pro",
        "fields": {
            "soc2": {
                "v": "Type II",
                "src": "https://prod-cms.carbonite.com/globalassets/resource-media/whitepaper/pdf-files/carbonite_securityandcompliance_wp.pdf",
                "q": "Carbonite can provide a SOC 2 Type 2 report to customers upon request and under NDA, to attest to security, confidentiality and availability controls."
            },
            "iso27001": {
                "v": null
            },
            "other_certs": {
                "v": null
            },
            "hipaa": {
                "v": "BAA available",
                "plan": "Core",
                "src": "https://support.carbonite.com/articles/Appliance-Pro-Server-HIPAA",
                "q": "Carbonite's Business Associate Agreement (BAA) is based on the federal government’s standard"
            },
            "gdpr_dpa": {
                "v": null
            },
            "sso_saml": {
                "v": null
            },
            "scim": {
                "v": null
            },
            "mfa": {
                "v": true,
                "src": "https://support.carbonite.com/articles/Personal-Pro-Mac-Windows-Introduction-to-2-Step-Verification",
                "q": "You can secure your Carbonite Safe account with two factor authentication."
            },
            "audit_log": {
                "v": null
            },
            "data_residency": {
                "v": [
                    "US"
                ],
                "src": "https://support.carbonite.com/articles/Data-Security-for-Carbonite-Safe-and-Safe-Backup-Pro",
                "q": "Carbonite has multiple state-of-the-art facilities in the United States that are designed to protect the security and integrity of your data."
            },
            "encryption": {
                "v": "AES-256 at rest; TLS 1.2 in transit; optional private key (Windows only)",
                "src": "https://support.carbonite.com/articles/Data-Security-for-Carbonite-Safe-and-Safe-Backup-Pro",
                "q": "Carbonite encrypts users files using AES-256 bit encryption."
            },
            "self_host": {
                "v": null
            },
            "mode": {
                "v": null
            },
            "desktop": {
                "v": [
                    "Windows",
                    "macOS"
                ],
                "src": "https://www.carbonite.com/professional/backup/",
                "q": "Windows 7+ or OS X 10.10+ Support"
            },
            "mobile": {
                "v": [],
                "src": "https://apps.apple.com/us/app/carbonite-mobile/id347953228",
                "q": "This is the companion app that pairs with consumer Carbonite Safe® only."
            },
            "limits": {
                "v": null
            },
            "ip_allowlist": {
                "v": null
            },
            "device_controls": {
                "v": true,
                "plan": "Core",
                "summary": "Admin-defined backup policies by group, role or device; admins add and remove computers and assign them to users.",
                "src": "https://www.carbonite.com/professional/backup/",
                "q": "Create and manage policies by group, role, device or any other criteria you choose"
            },
            "office_hardware": {
                "v": "Backs up office NAS devices and external drives on all plans; Power/Ultimate add Windows servers (2008+) with cloud and onsite server backup targets.",
                "src": "https://www.carbonite.com/professional/backup/",
                "q": "Cloud and onsite server backup targets"
            }
        },
        "facts": [
            {
                "topic": "office",
                "text": "NAS drives are included only on Safe Backup Pro plans, and a NAS whose path changes or whose selecting Windows admin stops signing in is dropped from the backup within 60 days.",
                "src": "https://support.carbonite.com/articles/Pro-Windows-Mac-Retention-of-Deleted-Files",
                "q": "NAS drive support is included only with Safe Backup Pro plans (Core, Power, and Ultimate)."
            },
            {
                "topic": "remote",
                "text": "Courier Recovery (a shipped restore drive) is available only to Safe Backup Pro subscribers living in the United States.",
                "src": "https://support.carbonite.com/articles/Pro-Mac-Windows-Courier-Recovery-Service",
                "q": "Courier Recovery is only available to Carbonite Safe Backup Pro subscribers who live in the United States."
            },
            {
                "topic": "security",
                "text": "Private encryption key management is not available for Mac users.",
                "src": "https://support.carbonite.com/articles/Data-Security-for-Carbonite-Safe-and-Safe-Backup-Pro",
                "q": "Carbonite does not support private encryption key management for Mac users."
            },
            {
                "topic": "remote",
                "text": "Phone and email support is weekday business hours only (Eastern time), not 24/7.",
                "src": "https://www.carbonite.com/professional/backup/",
                "q": "Support hours: Mon-Fri- 9am-6pm ET"
            }
        ]
    },
    "ai_pricing": [],
    "sources": [
        "https://www.carbonite.com",
        "https://helpcompare.com/backblaze-vs-carbonite/",
        "https://www.carbonite.com/professional/backup/",
        "https://prod-cms.carbonite.com/globalassets/resource-media/whitepaper/pdf-files/carbonite_securityandcompliance_wp.pdf",
        "https://support.carbonite.com/articles/Appliance-Pro-Server-HIPAA",
        "https://support.carbonite.com/articles/Personal-Pro-Mac-Windows-Introduction-to-2-Step-Verification",
        "https://support.carbonite.com/articles/Data-Security-for-Carbonite-Safe-and-Safe-Backup-Pro",
        "https://apps.apple.com/us/app/carbonite-mobile/id347953228"
    ],
    "datasets": "https://helpcompare.com/data/manifest.json"
}